Customer Service Specialist-Lockport in Lockport, NY at Key Bank- Branch

Date Posted: 1/30/2018

Job Snapshot

Job Description

At the KeyBank Contact Center, we are an engaged and fun team that passionately helps our clients thrive by delivering Ease, Value and Expertise during every client interaction. We are currently looking for Contact Center Specialists to grow their careers with KeyBank. As a Contact Center Specialist you will work in an exciting environment where you will answer questions, solve problems and help our clients achieve financial wellness.

Why Key?
  • Excellent starting pay and benefits package
  • Constant coaching and career development to assist with developing your skills and advancing your career
  • Ability to choose your own schedule
  • Opportunity for promotion after six months
  • KeyBank networking groups empower employees to grow professionally
  • Strong sense of community with a diverse and inclusive workforce

Join us and unlock your potential.
Be prepared to join an organization that believes its most valuable assets are people just like you! You will be joining a team that strives to deliver first call resolution and provide a best in class client experience. Our Contact Center Specialists:
  • Receive paid classroom training on banking products along with policy and procedure training
  • Handle inbound service calls from clients answering inquiries, resolving issues and responding to client needs and concerns
  • Interact with other internal KeyBank departments and third parties such as dealerships and other financial institutions
  • Focus on delivering a great client experience without the pressure of sales quotas

Requirements
  • High school diploma or GED equivalent
  • 1-2 years customer/client services experience
  • Ability to work in a fast-paced, high-volume call center
  • Proven ability to multi-task
  • Demonstrated success in problem solving and resolving client issues/concerns
  • Strong verbal and written communication skills
  • Computer proficiency (especially Windows programs)



ABOUT KEY:
Cleveland-based KeyCorp is one of the nation's largest bank-based financial services companies, with assets of approximately $92.9 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company's businesses deliver their products and services through branches and offices; a network of 1,335 ATMs; telephone banking centers ; and a website, Key.com®, that provides account access and financial products 24 hours a day

ABOUT THE BUSINESS:
Key Community Bank serves individuals and small to mid-sized businesses through a footprint of over 1,000 branches, more than 1,300 ATMs, telephone banking centers, and robust online and mobile capabilities.

FLSA STATUS:Non-Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer Min/Fem/Vet/Disabled

JobID: 27330BR