Credit/Debit Card Fraud Detection Analyst in Brooklyn, OH at Key Bank- Corporate

Date Posted: 2/13/2018

Job Snapshot

  • Employee Type:
  • Location:
    4900 Tiedeman Road
    Brooklyn, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

About the Business: The Card Fraud Services team assists in reducing financial loss to the bank by detecting and preventing fraud. We execute using a pro-active strategy of fraud detection; protecting both the bank and customer while providing shareholder value.

In the endless pursuit of achieving excellence, we continually search for ways to improve. Team and individual accomplishments are celebrated in recognition of our contribution to the banks’ success.

Purpose: Protect the bank against potential fraud loss through review of card transaction activity. Provide clients with appropriate, timely support and relevant information.

***Hours: Second shift hours from 2:30 to 11:30pm with a fixed weekend day.***

Essential Job Functions:
  • Review ATM, Debit and Credit Card transactions for potential fraud.
  • Verify transaction activity with client and take appropriate action.
  • When applicable, status card as appropriate, initiate the fraud claim and reissue process
  • Communicate dispute process and action taken to the client.
  • Document relevant information in Falcon, CardGuard, CE Desktop, DAG
  • Communicate trends to management
  • Information share and recommend new processes as necessary.

Education Background:
College degree or equivalent experience.

Essential Skills/Knowledge:
  • Knowledge of laws and regulations
  • Strong written and verbal skills
  • Knowledge of bank systems: Falcon, CardGuard, HOGAN, DAG, CE Desktop
  • Workable understanding of bank processes and procedures pertaining to the ATM, Debit and Credit Card product.
  • Ability to identify fraudulent activity and patterns Strong analytical skills
  • Ability to excel in a self-paced environment
  • Team building, interpersonal, and relationship building skills

Previous Experience:
One year bankcard experience in a customer service environment

Required Certification:

Preferred Certification:

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 27527BR