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Conversational AI - Business Strategy Analyst in Cleveland, OH at KeyBank

Date Posted: 1/29/2021

Job Snapshot

  • Employee Type:
  • Location:
    127 Public Square
    Cleveland, OH
  • Date Posted:

Job Description

Analysts are provided with a holistic view of the KeyBank Enterprise and have the opportunity to develop into thought leaders and strategic partners of the organization. Example responsibilities include:
  • Product Management: build financial models and sensitivity analyses surrounding potential business opportunities. Support activities related to new and existing products, including business case development and internal socialization decks
  • Business Development: partner with Business Development leaders to create customer ROI models, track and manage client pipeline, develop high-quality pitch materials and build growth strategies specific to industry verticals
  • Strategic Support: support consulting like engagements related to Conversational AI & Chat strategic initiatives through problem solving and thought leadership. Generate high quality research on the competitive environment, Conversational AI industry trends, peer benchmarks, emerging technologies and potential partnerships
  • Data & Analytics: source and data mine internal information using Tableau, SaaS (among other programming languages) to develop insights regarding individual clients and portfolio trends
  • Client Experience: support initiatives to assess and improve the KeyBank client experience with responsibilities including customer journey mapping, pain point identification and overall operational process improvement
  • More broadly, analysts are expected to display the following skills and competencies:
  • Strong problem solving through ability to analyze qualitative, operational & financial data
  • Strong interpersonal, influencing and relationship building skills; must demonstrate the ability to work cross functionally with a variety of different personality types
  • Ability to concisely and effectively communicate with senior management
  • High degree of adaptability & intellectual curiosity, comfortable with ambiguity
  • Exceptional teamwork and collaboration
  • Leadership qualities & desire to actively mentor peers or junior analysts within the program
Team Culture
You will be joining a team that is high-energy, entrepreneurial, and focused on becoming Key’s next generation of leaders. We foster a culture founded on accountability, teamwork, leadership, intellectual curiosity and a balanced foundation between work and personal life.

Job Requirements
  • Bachelor’s degree in Business, Finance, Economics, Accounting, or related field
  • 3.3 GPA (preferred)
  • Relevant work or internship experience preferred
This position is NOT eligible for employment visa sponsorship for non-U.S. citizens

This position is eligible to earn a base salary in the range of $60,000 to $85,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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