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Consumer Consultant - Physical Distribution in Brooklyn, OH at KeyBank

Date Posted: 1/12/2021

Job Snapshot

  • Employee Type:
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Date Posted:

Job Description

Drives cross-functional implementation teams including internal team members, contractors and vendors to ensure successful execution of medium- to large-scale physical distribution initiatives
Drives execution by effectively managing priorities, pace, scope, quality, cost and risk
Serve as a delegate for the Physical Distribution Senior Channel Manager for decision making on details of physical distribution initiatives
Primary contact for assigned market leadership teams regarding physical distribution. Communicates approved strategy/tactics and keeps them updated on progress of physical distribution initiatives affecting their market
Collaborates and partners closely with ATM Channel Team, Real Estate Solutions, Security, Technology, Marketing, Branch Operations and vendor partners on initiatives affecting physical distribution
Reviews and approves scope/changes within the approved program parameters and monetary approval levels. Resolves any issues or roadblocks to implementation and maintains communication about decisions with affected partners
Reviews progress, decisions and unusual situations with senior management
Maintains database with updated information relative to physical distribution plans and decisions
Implements new or updated processes, policies and procedures to drive for improved cost, quality, client experience or reduced risk
Addresses and remediates technical and client experience issues within the physical distribution channel
Handles a multitude of internal and external inquiries/requests. Relies on experience and knowledge to provide answers otherwise not available
Represents Physical Distribution on functional teams involving a physical branch/ATM environment component as needed
Keeps up to date on industry best practices for physical distribution strategy, tactics and technology

Bachelor’s Degree in Business Administration/related field or equivalent work experience
Progressive project or implementation experience leading medium- to large-scale projects with a proven track record of exceeding goals
Strong written/oral communication skills and presentation skills
Proven track record of meeting and exceeding client expectations in a client support role
Comfort level with working collaboratively across the organization with a sense of urgency to achieve stated goals, sometimes within a virtual work environment
Ability to interact effectively and influence across multiple levels and departments within an organization
Change management skills with a demonstrated record for continually improving process and team performance
Strong attention to detail with ability to identify issues or opportunities in advance and address them prior to business impact
Proven ability to manage time and multiple tasks simultaneously while prioritizing business-critical issues
Ability to work successfully with vendors and address complex issues with professionalism and business savvy
Exceptional process management skills with a demonstrated record for continually improving process performance
Fluency in Microsoft Office suite and Outlook
Retail distribution or ATM experience preferred
Basic understanding of site layouts and construction/product specification drawings preferred
Basic understanding of branch/ATM operations preferred

Action and results oriented – Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum amount of planning or supervision; seizes more opportunities than others; creates focus, identifies risks or potential issues and develops contingency plans to address them
Client focused – is dedicated to meeting the expectations and requirements of internal clients; acts with the client in mind; establishes and maintains effective relationships with clients and gains their trust and respect
Decision Making
Drive For Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy – Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly – Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues for improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance again goals; evaluates results.
Problem Solving
Process Management - Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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