Community Development Mortgage Loan Officer-Greater Rochester, NY Area in Rochester, NY at Key Bank- Corporate

Date Posted: 11/1/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Rochester, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/1/2018

Job Description

ABOUT THE JOB (JOB BRIEF): The Community Development Banking (CDB) Loan Officer (LO) is responsible for covering a cluster of retail bank branches on the origination of residential mortgage loans. The CDB LO is expected to call on government sponsored entities and (private) not- for- profit housing agencies supporting low- to- moderate income housing interests and initiatives in the communities they serve. The CDB LO is expected to be on- site at their assigned branch(s) for the full 8 hour day, except as necessary to accommodate work commitments outside of the branch or outside of regular banking hours, which may necessitate a flexible work schedule, and is expected to perform joint efforts with branch partners on increasing the mortgage opportunities within their existing client base. Any outside networking with outside referral sources should be handled in conjunction with the assigned branch partners as well as with the district CDB Compliance Officers and/or CDB Compliance Regional Managers. In addition, the CDB LO should be involved in community/ outreach programs, as well as participation with local housing agencies and non- profits, grant providers, etc. The CDB LO is expected to collaborate with the third party fulfillment company to meet the needs of our customers from the point of registration to closing. CDB LO is expected to meet or exceed established sales, cross- sell and referral goals congruently with maintaining high standards of client satisfaction and quality. This position is expected to manage client referrals and cross sell opportunities ensuring all new customers are introduced to local branches. CDB LO should maintain sales/originator systems and efficient work flows.ESSENTIAL JOB FUNCTIONS: The role of the CDB LO is to call on government sponsored entities and (private) not- for- profit housing agencies supporting low- to- moderate income housing interests and initiatives in the communities they serve in order to originate and process 1- 4 family residential real estate mortgage loans in accordance with KBM's Process and Product Guidelines. The CDB LO is responsible for gathering documents at the time of registering a loan and is expected to remain the point of contact with the customer during the duration of the loan. This person is to maintain high standards of client satisfaction and quality, and ensure sales/originator systems and work flows are efficiently controlled. The CDB LO also is responsible for managing client referrals and the cross sell process ensuring all new customers are introduced to local branches. The CDB LO is responsible for knowing all Federal Regulations and bank policies. As needed and in partnership with assigned branch partners, the CDB LO is expected to help with joint calls with potential clients to develop new business both in person and over the phone. As needed and in partnership with assigned branches and CDB Compliance partners, the CDB LO is to represent the Bank in various community functions to further enhance its image and develop and promote additional business relationships. The CDB LO is to keep informed of trends and developments in the real estate market and mortgage industry. In addition, the CDB LO is to develop and maintain in- depth knowledge of products and services as well as knowledge of competitors and competitive products.Daily Branch Activities: - Review Book of Business client profiles with Relationship Managers to uncover mortgage opportunities.- Discuss any cross sell opportunities discovered by LO.- Review mortgage pipeline with Branch Managers and/or Retail Relationship Managers (RM), as directed by branch.- Expedite loans in process by conducting regular pipeline reviews with process(s), follow up on documentation with borrowers, interact with title companies, realtors, attorneys, etc.- Meet with clients for mortgage opportunities as scheduled.- Interact with customer traffic. Make introductions and pass out business cards.- COI calls should take place as part of the normal work day and should involve the branch staff or private banking staff, as appropriate.- Interact with all branch personnel.- Time spent in the branch will include "Monthly Activities".Monthly Branch Activities Include But Not Limited To:- Key at Work Calls: Make at least one Key at Work call with branch or RM rotating among assigned branches.- Lights Camera Action (LCA) Meetings: Attend at least one LCA meeting per assigned branch and discuss mortgage topic. - Key Team Meetings: Attend at least one Key Team meeting fully prepared with referrals.- Call Nights: Participate in at least one branch call night. - Production Reviews: Meet with Branch Manager monthly to review mortgage production to goal results. Discuss commitments and plans for success for the next month based on the annual mortgage production goal. At the January review, discuss the annual goal and what it will take to achieve; how many referrals are needed for each application, how many applications are needed for each closing. Discuss commitments. - COI Calls: COI calls should take place as part of the LO's normal day in their assigned branch and should involve the branch staff. - Mortgage Day: Conduct one Mortgage Day each month, rotating among assigned branches. Schedule two weeks in advance for event promotion as follows: attend LCA meeting to announce date and discuss event; provide flyers to branch for event promotion; and determine snacks to be provided if applicable.- Affordable Housing Calls: Make at least one call focused on affordable housing (i.e., Non- profit organizations and Local Housing Authorities).REQUIRED QUALIFICATIONS: - Minimum of three (3) years experience as a loan officer in 1st mortgage production with an emphasis in Community Development lending.- Bachelor's degree in business related field or equivalent experience. - Working knowledge of FNMA, FHLMC, FHA, VA, local state housing programs, TIL regulations, Equal Credit Opportunity Act, RESPA regulations, local and state real estate and finance laws.- Excellent written and oral communication skills and ability to work in a team environment.- Demonstrated strong customer service skills.- Proficiency in sales and service techniques, including tele- consulting, prospecting and networking.- Strong financial acumen.Employees in this job are required to comply with all rules and regulations of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act). Employees hired or transferring into this position will need to meet the qualification requirements, in Key's sole discretion, under Reg. Z, prior to acting as a loan originator in a consumer credit transaction secured by a dwelling. Qualification requirements include but are not limited to an assessment of overall financial responsibility, character, and general fitness through review of a criminal background check, credit report, and information about any administrative, civil, or criminal findings by any government jurisdiction.

ABOUT KEY:
Cleveland-based KeyCorp is one of the nation's largest bank-based financial services companies, with assets of approximately $92.9 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company's businesses deliver their products and services through branches and offices; a network of 1,335 ATMs; telephone banking centers ; and a website, Key.com®, that provides account access and financial products 24 hours a day

ABOUT THE BUSINESS:
Key Community Bank serves individuals and small to mid-sized businesses through a footprint of over 1,000 branches, more than 1,300 ATMs, telephone banking centers, and robust online and mobile capabilities.

FLSA STATUS:Non-Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer Min/Fem/Vet/Disabled

JobID: 32525BR

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