Commercial Service Team Manager in Seattle, WA at Key Bank- Corporate

Date Posted: 5/3/2018

Job Snapshot

  • Employee Type:
  • Location:
    1301 5th Avenue
    Seattle, WA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description


Regional Service Manager dedicated to providing support for designated Commercial Banking Teams. Manages a Team of Relationship Officers committed to overall excellence in servicing client relationships, including loan and deposit accounts.


  • Sets strategy, gives direction, and drives accountability for results in regional service organization, by influencing processes, activities, and use of systems to ensure that they are both client service oriented and attentive to managing risk and value-added.
  • Reports to Regional Sales Executive with dotted line responsibility to Commercial Sales Leaders to support the overall objectives of the commercial banking sales teams. Actively serves as a member of the regional Commercial Banking leadership team to provide insight regarding risk management and client service issues as needed.
  • Proactively identifies and champions the resolution of client service issues (internal and external), requiring leadership and interaction with clients (internal and external), all levels of staff and senior management, product and support partners.
  • Leads cross-functional or cross-segment teams to achieve common goals for service delivery and asset quality/risk management
  • Provides leadership and directs resources to support initiatives, service quality processes and Treasury Services cross-sales.
  • Effectively oversees the closing processes (for loans and deposits) for region’s relationship teams, to ensure pre-closing compliance with credit approval and credit policy, integrity in documentation (pre- and post-closing), exception management, combined with a consistently high level of client satisfaction.
  • Responsible for ensuring adequate process controls and risk management efforts. Helps facilitate and resolve risks identied within portfolio as a result of internal/external audits performed.
  • Accountable for building and maintaining an alliance with Business Partners to identify process gaps, remove barriers and ensure a consistent and efficient experience across the commercial banking segment.
  • Partners with Commercial Sales Leaders to resolve escalated client service issues. Works closely with Regional Sales Executive and Commercial Sales Leaders to ensure RO is appropriately and fully utilized by team.
  • Plans and manages staff and controllable expenses.
  • Travels on a periodic basis to meet with Relationship Teams, attend bank, client, and educational meetings and events.
  • Leads or participates in service related projects/initiatives as assigned by the Commercial Banking Services Director.

• Bachelor’s degree or equivalent experience.
• 5+ years related job experience with strong understanding of commercial lending concepts; supervisory experience.
• Excellent knowledge of commercial loan and deposit documentation with proficiency in documentation preparation, closing, and related client servicing.
• Thorough knowledge and understanding of the capabilities of the Laser Pro Documentation Preparation System.
• Previous experience with commercial banking support functions. Possess expertise in the overall servicing of commercial banking clients, including resolution of client issues and the ability to identify cross-sell opportunities.
• Ability to establish and strengthen effective working relationships among team members and product and support partners.
• Understanding and adherence to bank’s BSA/AML program. Strong grasp of applicable federal, state and compliance regulations.
• Displays strong credit acumen.

  • Bachelor’s degree in accounting, finance, economics, or related field; or equivalent experience.
  • Strong commercial banking experience and knowledge of documentation required.
  • Demonstrated leadership ability to drive change, turn strategy into action, and achieve results through motivating and collaborating with others.
  • Demonstrated ability to manage high volume processes and multiple diverse activities; and to effectively influence systems and technical project outcomes.
  • Solution-oriented, creative problem solving abilities.
  • Ability to exercise good judgment and make decisions which appropriately balance client service/sales and discipline/risk management.
  • Strong written and verbal communication skills; financial acumen and analytical skills.


Action OrientedEnjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.Integrity, Trust & RespectIs widely trusted; is seen as a direct, truthful individual who respects others and is respected; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; openly acknowledges her/his own mistakes; does not misrepresent him/herself for personal gain; is seen as a Trusted Advisor to peers and other team members.CreativityConsistently generates new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.Customer FocusDedicated to exceeding the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.Interpersonal SavvyRelates well to a diverse and broad range of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.Time ManagementUses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.OrganizingCan marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.Consistent demonstration of Key’s established leadership competencies.Measures of Success
  • Makes a direct and identifiable contribution to the success and effectiveness of the team.
  • Removes barriers and resolves inefficiencies to enhance team effectiveness and improve the client experience.
  • Is proactive and takes initiative in providing support and coordinating activities.
  • Communicates effectively with clients, team members, and Product and Support Partners

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Community Bank serves individuals and small to midsized businesses from Maine to Alaska through our 15-state network of over 1,200 branches, 1,500 ATMs, telephone banking and robust online and mobile platforms. KeyBank’s Consumer/Business Banking segment provides consumers and small business owners with straightforward banking solutions and personal finance expertise that helps them make confident financial decisions today and plan for tomorrow. Key Private Bank offers wealth planning that follows a consistent, disciplined approach guided by objective advice based on each unique situation. KeyBank Commercial Bank offers midsize business financial services that drive growth and profitability and help business owners identify new opportunities with products and services including deposit, cash management, investment services, commercial lending, equipment leasing, and asset-based lending.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 27768BR