Client Service & Support Escalation Specialist in Kennewick, WA at Key Bank- Corporate

Date Posted: 12/3/2019

Job Snapshot

  • Employee Type:
  • Location:
    23 West Kennewick Avenue
    Kennewick, WA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


As an integral member to the Key Merchant Services Sales team, perform in the role of sales support partner to the KMS Sales Advisor in an effort to acquire, expand and retain business clients who have merchant services needs. Effectively manage team portfolio growth by assisting the KMS Sales Advisor to achieve assigned goal and drive Key Merchant Services revenue.


• Provide support as required to Sales Advisors and Managers in order to achieve aggressive new account acquisition and new account revenue goals

• Serve as liaison with vendor card processor to assist during application submission, boarding, and POS deployment phases

• Provide quality assurance in reviewing all merchant application submissions including use of the Market Place application boarding system

• Ensure Sales Advisors are following proper procedure in application submission, including pricing and credit policy

• Provide one-call resolution with regards to sales executive inquiries on products, services, policies & procedures, new account boarding, pricing, and other general inquiries

• Assist Sales Advisors as liaison with other KeyBank business units

• Assist in managing escalated issues with Sales Advisors

• Ability to make decisions in a fast-paced environment

• Assist with merchant renewals and re-pricing

• Assist managers with general new account portfolio reporting and analytics

• Assist with customized reporting delivery needed for large merchant clients

• Assist in managing sales lead opportunities and reporting within CED referral system, including training, lead qualification, and enabling timely progression through all stages of the sales process

• Provide other sales support as necessary


• 2-Year or 4-Year degree preferred

• 1-2 years of sales and or administrative experience, banking, business, or payments industry experience a plus

• Excellent verbal and written communication skills

• Strong analytical skills with the ability to quickly and creatively identify and resolve issues

• Proficient in MS Word, Excel and PowerPoint

• Strong organizational & time management skills

• High motivation and attention to detail

• Ability to learn quickly and to work both independently and as part of a team toward the achievement of client and team goals


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.



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