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Client Onboarding Manager in Brooklyn, OH at KeyBank

Date Posted: 11/19/2020

Job Snapshot

  • Employee Type:
  • Location:
    4900 Tiedeman Road
    Brooklyn, OH
  • Date Posted:

Job Description

Responsible for assigned onboarding packages, including completion of agreements, configuration of services, training and initial use of services. 
Lead meetings with stakeholders, including sales team members, clients/users, vendor representatives and other internal or external partners, clearly understanding and articulating the priorities, objectives and expectations to meet the clients’ needs. 
Create material to support the onboarding events, maintain transparency for stakeholders and manage stakeholder expectations.
Develop, monitor and report on KPIs to ensure clients are receiving best-in-class client experience and business development objectives are met. 
Serve as a subject matter expert for product implementation and configuration questions or issues. 
Be an internal advocate for client needs and solve potential roadblocks to successful implementation of client services.
Adhere to all Risk policies and procedures.
Initiate and conduct necessary research that may need to be done in conjunction with onboarding packages.
Limited travel required.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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