At Key, employee and candidate health is a top priority. Due to the ongoing spread of COVID-19, most interviews are being conducted virtually. Our talent acquisition team is diligently working to provide you the support you need throughout our hiring process. Learn more.

Client Onboarding Manager in Brooklyn, OH at KeyBank

Date Posted: 11/19/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    4900 Tiedeman Road
    Brooklyn, OH
  • Date Posted:
    11/19/2020

Job Description

Responsible for assigned onboarding packages, including completion of agreements, configuration of services, training and initial use of services. 
Lead meetings with stakeholders, including sales team members, clients/users, vendor representatives and other internal or external partners, clearly understanding and articulating the priorities, objectives and expectations to meet the clients’ needs. 
Create material to support the onboarding events, maintain transparency for stakeholders and manage stakeholder expectations.
Develop, monitor and report on KPIs to ensure clients are receiving best-in-class client experience and business development objectives are met. 
Serve as a subject matter expert for product implementation and configuration questions or issues. 
Be an internal advocate for client needs and solve potential roadblocks to successful implementation of client services.
Adhere to all Risk policies and procedures.
Initiate and conduct necessary research that may need to be done in conjunction with onboarding packages.
Limited travel required.

FLSA STATUS:Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

45223BR

Not Ready to Apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

At Key, we’re committed to diversity and inclusion in all we do. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by email.