Client Administrator II - Senior Client Administrator in Cleveland, OH at Key Bank- Corporate

Date Posted: 8/3/2018

Job Snapshot

  • Employee Type:
  • Location:
    100 Public Square
    Cleveland, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

• Work in partnership with a Relationship Manager to service and monitor an assigned group of accounts to ensure timely and accurate processing of client directed trades and transactions and the required financial reporting.

• Demonstrate knowledge relating to the institutional trust/custody client needs and IAS product offerings.

• Assist in coordination of all KeyBank service issues across all product lines to ensure that delivery of products and services meets or exceeds client expectations.

• Partner and collaborate with KeyBank support service teams to provide high level service and support to clients.

• Develop relationships with clients and their service providers, such as consultants, third-party plan administrators, accountants, auditors, outside RIA’s, etc.

• Read and understand standard institutional client trust/custody agreements and documents for administrative and fiduciary purposes.

• Maintain an understanding of relationship requirements and work towards minimizing an eradicating trust/custody and commercial banking issues, including legal documentation, audit, and compliance requirements.

• Mitigate risk by servicing assigned institutional client relationships in compliance with KeyBank policies and procedures, as well as with regulatory and legal requirements.

• Provide subject matter expertise regarding IAS processing and procedures.

• Participate in IAS product development evaluations and projects – bringing industry knowledge and expertise.

• Analyze account problems and recommend solutions as appropriate.

• Develop and recommend administrative service action plans for each client in order to retain and grow assigned book of business to improve profitability margins and to assist in cross selling KeyBank products and services.

• Prepare various reports, correspondence, technical documents, and special projects and requested.

• Assist in preparing client presentations as needed.

• Monitor and assist with coordination of new relationship transitions and/or account restructuring.

• Seek guidance/direction from RM on complex issues and keep RM aware of any existing or potential problems in relation to their accounts and work with the RM to resolve.

• Act as liaison within KeyBank to represent clients’ needs and views and exercise sound judgment balancing the clients’ requirements with KeyBank’s best interests.

• Leads by example and demonstrates client focus and teamwork towards both clients and KeyBank employees.

• Build and maintain effective working relationships with other team members to ensure high quality and timely administration of assigned fiduciary accounts.

• Work with IAS Portfolio Managers to ensure that client investment expectations are met.

• Perform/participate in client relationship reviews.

• Analyze, interpret, and maintain legal documents for client relationships.

• Assist clients with required reporting to various government agencies (i.e. DOL, PBGC, IRS, etc.).

• Identify improvement opportunities with internal support units, investment management, or other KeyBank business units, and proactively advise IAS clients on effective operational, or investment processes and solutions.

• Participate in the Request for Proposal (RFP) process involving existing relationships or development of new IAS opportunities.

• Provide back up to other CAs or assigned RM(s).

• Identify and recommend new business, new revenue, or profitability plans for existing accounts.

• Support sales efforts by participating in RFP responses and finalist presentations.

• Assist in product development evaluation and projects on an as-needed basis.

• Develop references from relationships: clients and their service providers, i.e., consultants, third-party plan administrators, attorneys, accountants, auditors, outside R1A’s, etc.

• 3 to 5 years industry experience working with corporate, non-profit, public fund and/or Taft Hartley clients in administrative capacity or other client service roles.

• Demonstrated strong client service skills.

• Securities processing and bank operations knowledge.

• Excellent analytical, communication (oral and written), interpersonal and problem resolution skills.

• Undergraduate degree in business-related field or equivalent work experience.

• Strong PC skills, especially Excel, Word, and PowerPoint.

• Competence with trust/custody, pension, securities lending, commercial banking, operating fund, and charitable plan client needs.

• Client consultation/advocate background.

• Securities processing and bank operations knowledge.

• Graduate degree or other pension/retirement certification.

• Public speaking experience.

• Personal effectiveness

• Communication

• Independent problem solving

• Decision making

• Customer service orientation

• Occupational / Technical knowledge

• Adaptability / Flexibility

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Community Bank serves individuals and small to midsized businesses from Maine to Alaska through our 15-state network of over 1,200 branches, 1,500 ATMs, telephone banking and robust online and mobile platforms. KeyBank’s Consumer/Business Banking segment provides consumers and small business owners with straightforward banking solutions and personal finance expertise that helps them make confident financial decisions today and plan for tomorrow. Key Private Bank offers wealth planning that follows a consistent, disciplined approach guided by objective advice based on each unique situation. KeyBank Commercial Bank offers midsize business financial services that drive growth and profitability and help business owners identify new opportunities with products and services including deposit, cash management, investment services, commercial lending, equipment leasing, and asset-based lending.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 30770BR

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