CDLI Servicing Manager in Brooklyn, OH at Key Bank- Corporate

Date Posted: 6/20/2018

Job Snapshot

  • Employee Type:
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Manage the Community Development Lending and Investing (CDLI) Servicing team located in multiple sites within the KeyCorp Markets in providing excellent loan monitoring, construction servicing and client service to internal and external clients and vendors. Manage all servicing functions for line of business construction/interim loan servicing, portfolio administration, and related client services; responsible for servicing and managing the team portfolio of transactions up to $20 million in size with an annual volume of approximately $200 million of new production, $375 million in construction administration and an overall portfolio of $800 million plus in gross commitments. Manage excellent communication with the lending teams and partners.

  • Manage a staff and all servicing functions required for the administration and related client services and system of record management for a highly complex loan and investment portfolio that focuses on low to moderate income communities
  • Proactively Identify and provide superior service and resolution to issues for clients while maintaining risk management, compliance with bank policies, regulatory requirements and internal procedures and controls
  • Proactively identify process improvements to continuously enhance client service
  • Provide expertise to CDL Relationship Managers and credit partners on real estate issues that impact transactions
  • Participate in client sales calls to supply clarity and direction on technical aspects of construction administration and loan servicing conditions
  • Develop and maintain relationships with developer clients, third party service providers such as law firms, title companies, and construction inspection firms
  • Recruit, hire, and develop a high performing team required to maintain a strong, reliable infrastructure; provide learning environment, diversity, productivity and quality standards, and recognition/career growth
  • Responsible for assisting Senior Management with the development and implementation of procedures, training, recognition, audits, LOB projects, reporting, etc
  • Support Senior Management to develop process, procedures and manage relative to construction and interim lending, including planning, implementation, workflow, training, oversight, reporting, etc.
  • Professionally represents team and LOB in meetings with clients, bank groups and other third parties
  • Serve as liaison for other support areas of Key including Loan Services, Legal Department, Key Real Estate Technical Services (KRETS) and Corporate Insurance
  • Travel required on a periodic basis

  • Keep senior management apprised of monthly pipeline projections, production and maturing loans reports
  • Serve as a line of business contact for real estate related inquiries.

  • Bachelor’s degree or equivalent experience; MBA preferred
  • Minimum 3-5 years experience managing/coaching direct reports in a commercial real estate loan servicing department; minimum of 7-10 years overall commercial real estate experience
  • Strong knowledge of construction and interim loan financing including underwriting, risk management and mitigation, loan closing and portfolio administration; expertise and substantial experience in client services, including resolution of client issues
  • Demonstrated ability to negotiate and make decisions relating to project budgets, non-standard loan structures, loan documentation, contracts, title policy issues, and policy/procedure exceptions
  • Knowledge of commercial real estate programs/products and services including Low Income Housing Tax Credit (LIHTC), Historic Tax Credit (HTC), New Market Tax Credit (NMTC), tax exempt bonds, Letters of Credit (L/C's), permanent mortgages and forward commitments, interest rate protection products, etc.
  • Knowledge of government programs for affordable housing and community reinvestment; experience with not-for-profit real estate development and sensitivity to local community needs
  • Ability to establish and strengthen effective working relationships among team members and product and support partners
  • Strong solution-oriented and problem solving skills
  • Strong written and verbal communication skills
  • Strong familiarity with accounting, loan systems, deposit systems, and PC proficiency

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) provides efficient, reliable and secure technology, operational, and servicing functions to support business partners and clients across Key. It creates an effective variable cost technology delivery model that maximizes the return on IT spend and orchestrates the efficient use of corporate information and technology assets while supporting innovation that creates competitive distinction.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 29882BR

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