Associate Customer Service Representative -KEF in Superior, CO at Key Bank- Corporate

Date Posted: 4/27/2018

Job Snapshot

  • Employee Type:
  • Location:
    1000 McCaslin Boulevard
    Superior, CO
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Job Brief:
Respond and resolve all requests in a timely and professional manner. Develop and maintain positive working relationships with internal and external customers at all levels while providing the highest quality of service to every customer.

Essential Job Function:

• Answer and resolve incoming calls from internal and external Customers in a timely manner.

• Proficient PC user, including experience with Microsoft Office suite and Outlook

• Maintaining the team support box and ensuring requests are completed in a timely and professional matter.

• Identify and Analyze account discrepancies by utilizing both the customer's and in- house information to provide accurate resolutions.

• Assist in other areas of the company, as needed, to ensure service levels and financial targets are exceeded.

• Thorough and clear documentation of all requests and resolutions in our system of record.

• Ensure all parties are clear on resolution and/or status.

• Follow-up when needed to maintain positive relationships, internal and external.

Required Qualifications:

• Minimum of 1 year experience in Customer Service or equivalent education.

• Strong written and verbal communication skills

• Ability to perform multiple tasks in a high-pressure environment.

• Telephone or administrative experience.

• Excellent organizational skills.

• Exceptional attention to detail.

• Excellent customer service skills.

• Work effectively in a team environment

Preferred Qualifications:

• Preferred leasing experience

• Exposure to a high volume customer service environment

• Ability to analyze, consult and problem solve.

• PC proficient with exposure to LeasePak (Windows Environment) and working knowledge of Excel a plus.
Excellent communication skills to include effective listening and ability to translate contractual points. Good written communication skills. Able to build working relationships between internal & external customers.

Personal Effectiveness
Excellent organizational skills with ability to set priorities & adjust to multiple demands in a high-pressure environment. Is detail oriented and is timely.
Good time management.
Dedication to providing the best in service to customers.

Technical & Functional
Analytical in abilities to resolve account problems & review contracts.
Ability to demonstrate sound judgment and problem solving when resolving client concerns.
Ability to use experience to provide innovative ideas to improve customer service.

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) provides efficient, reliable and secure technology, operational, and servicing functions to support business partners and clients across Key. It creates an effective variable cost technology delivery model that maximizes the return on IT spend and orchestrates the efficient use of corporate information and technology assets while supporting innovation that creates competitive distinction.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 28462BR