ANALYST LEAD, OPERATIONS in Brooklyn, OH at Key Bank- Corporate

Date Posted: 9/5/2018

Job Snapshot

  • Employee Type:
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

About the Job:
This role will support all lines of business in an effort to acquire, expand, retain and onboard treasury services products. This position will own the process for new client set-ups serving as the primary point of contact to internal (Operations, Technology, Product, Key Bank vendors) and external partners (client project teams, third-party vendors) to ensure a seamless and efficient implementation of services. You will gather requirements, complete the setup, and train the client on how to use the application.
Essential Job Function:
  • Provide the highest quality of support for all applications under payment deposit and operations.
  • Ability to onboard 6 products from start to finish with no supervision including low, medium, and some complex.
  • Act as subject matter expert on project teams for purpose of implementing managed file transfer solutions.
  • Interaction and communication with multiple teams and external parties up to the C level hierarchy.
  • Provide continuous improvement ideas to reduce expenses and/or improve efficiency.
  • Ability to determine, gather, and execute requirements based on client’s feedback for medium complexity setups.
Excellent communication skills including the ability to communicate technical issues to audiences of varying technical acumen.
Required Qualifications:
  • Bachelor’s Degree or 2 - 4 years of experience with Treasury Services or enterprise managed file transfer platform administration.
  • Ability to drive projects to completion including planning, coordinating, and execution.
  • Strong Treasury and check processing knowledge
  • Proven record of successful customer interaction and support.
  • Able to work on and prioritize multiple tasks at a time.
  • Written and oral communication skills that are clear, concise, and can be communicated to senior leadership.
  • Working knowledge of relevant network & encryption technologies (TCP/IP, DNS, FTP/SFTP, TLS, AS2, PGP, network shares, PKI, Firewall and DMZ concepts).
  • Experience troubleshooting Internet connectivity issues.

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 31314BR

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