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Analyst Lead, Operations (Katabat) in Brooklyn, OH at KeyBank

Date Posted: 1/4/2021

Job Snapshot

  • Employee Type:
  • Location:
    Brooklyn, OH
  • Date Posted:

Job Description


This can be a virtual/remote position that can be performed from most states within the United States. If candidate selected is located local to a KeyBank operations location, candidate may be expected to work part of the each work week at that location when the return to office for this position is determined.

Plays a leadership role in providing ongoing production support, project support, business analysis and subject matter expertise for Katabat and other Collections based applications. Independently drives assigned initiatives to successful conclusions within established time and budget goals.
  • Performs business analysis for collection applications in Loan Services; applications include Katabat, mainframe, PC, distributed systems, databases, and/or web-based applications.
  • Plays a leadership role in providing ongoing production support for Loan Services’ loan applications and processes; acts as first line of contact for user reported inquiries and problems; performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures.
  • Chairs problem and enhancement review meetings with business partners, including Loan Services Functional Teams, Operational Balance & Control, Key Technology, Risk, and Vendors.
  • Leads and coordinates small projects and initiatives; provides subject matter expertise, business analysis and support for small to large scale projects, including but not limited to analyzing and defining scope and business requirements, identifying and resolving project issues, testing, implementing and supporting installations.
  • Acts as system consultant to Loan Services Functional Areas and Lines of Business relative to new products and initiatives.
  • Translates business needs and requirements to Technology partners; translates technical material to the Loan Services Process Areas and Lines of Business.
  • Maintains knowledge and expertise in Loan Services processes, supporting applications and their interfaces.
  • Builds relationships and communicates effectively with the Loan Services Process Areas, Lines of Business, Key Technology, Vendors and other Support Partners.
  • Cross-train to ensure full coverage of applications and functions.
  • Independently seek out learning opportunities to develop oneself.
  • Mentors other business analysts to enhance their knowledge and experience, resulting in higher performance; identifies and provides learning opportunities to other business analysts.
  • Bachelor’s degree in Business/related field or equivalent work experience.
  • Katabat system administration experience.
  • Demonstrated technology/systems aptitude.
  • Proven ability to build successful working relationships with clients and partners.
  • Proven ability to lead small projects and initiatives to successful completion.
  • Excellent organization skills including the proven ability to plan, schedule, coordinate and implement initiatives.
  • 3-5 years consumer and/or commercial loan system experience.
  • Thorough knowledge of Loan Services workflow and practices.
  • Knowledge of Loan Services systems, i.e., Katabat, CACS/CAS, KeyView Deluxe
  • Knowledge of banking, accounting and/or finance.
  • Knowledge of lending regulations.
  • Project management experience, training or exposure, including experience using Workfront.
  • Six Sigma certification or experience.
  • Demonstrated critical thinking and problem solving skills.
  • Strong decision making skills; demonstrated ability to simplify/improve work processes, anticipate/prevent problems, analyze information/issues and use financial/quantitative data.
  • Effective at learning about business processes and translating that into how systems can benefit the business. Keen ability to grasp new concepts and processes.
  • Proven ability to lead small projects and initiatives to successful completion; excellent organization skills including the proven ability to plan, schedule, coordinate and implement initiatives.
  • Proven ability to successfully manage multiple, complex assignments with competing deadlines; proven ability to prioritize commitments, assign tasks and follow up on assignments.
  • Proven ability to present and translate complex issues via clear and concise communications (verbal and written) to a diverse audience, inclusive of multiple layers of management.
  • Proven ability to build successful working relationships with clients and partners.
  • Proven ability to motivate and inspire team members/peers to higher performance on assigned tasks to accomplish a shared vision.
  • Proven ability to take initiative in a changing environment.
  • Demonstrates behavior consistent with Key Technology & Operations culture and Key Values.
  • Proficiency with PCs and PC based software is essential. i.e.; Microsoft Office, SharePoint, and Visio; MS Access and Workfront experience a plus.
  • PC
  • On the job.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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