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Analyst III, Operations in Brooklyn, OH at Key Bank- Corporate

Date Posted: 12/18/2018

Job Snapshot

  • Employee Type:
  • Location:
    Brooklyn, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Ensure the accuracy of fees established for new accounts and maintenance for existing accounts in the system. Ensure timeliness of the client billing process. Handle the most complex fee processing including large and/or sensitive client relationships.

Revenue Administration supports the fee process for Key Private Bank and Institutional Asset Services. The department is expected to ensure a high level of client service while also ensuring that risks to the organization are mitigated.


  • Demonstrate an understanding of the end-to-end fee process including account setup, maintenance, fee calculation and fee collections.
  • Demonstrate an understanding of the most complex account coding requirements for fees on the Global Plus systems. Interpret account set up instructions to ensure appropriate approval for non-standard fees. Understand possible variations and exceptions to coding based on various account types and non-standard fee schedules.
  • Meet performance objectives for accuracy and timeliness in account coding, fee processing and auditing.
  • Process the department’s program fees including the following products: SMA and EB Platform.
  • Audit fee information for the set-up of new accounts and maintenance of existing accounts for large and/or sensitive clients.
  • Process fee reversals and reimbursements as needed by specialists.
  • Provide support to Revenue Specialists with research and resolution to fee problems and entering computation requests.
  • Review Control and/or Maintenance Reports such as Aged Receivables, Accounts without Fees, Fee Deviations, etc.
  • Construct appropriate and professional communications to trust officer, client managers and/or clients as required by established procedures. Communications may be oral or written and must reflect positively on Key.
  • Contribute ideas for improvement appropriately. Participate in and lead small department initiatives to increase efficiency and improve service.


  • Research and resolve billing inquiries for clients.
  • Provide backup to analyst in processing month end close activities.
  • Provide backup to analyst in preparation of monthly management, regulatory and line of business reporting.
  • Develop ad hoc reports as needed.
  • Document processes performed with written procedures and/or Quick Reference Guides.


  • Four year degree in Business or Finance or equivalent work experience.
  • Prior experience with investment management, trust or trust operations preferred.
  • Excellent verbal and written communication skills.
  • Strong work ethic. High energy and drive.
  • Proven analytical and quantitative ability.
  • Proven experience and success in a team environment.
  • Proven problem resolution skills.
  • Excellent organizational skills. Ability to manage multiple priorities.
  • Ability to learn detailed processes quickly and function independently with limited supervision.
  • Strong peer leadership skills.
  • Client focused. Demonstrate strong customer service skills.
  • Advanced knowledge of Excel and databases.
  • Knowledge of Global Plus, Global Office and Cognos systems preferred.

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 33079BR

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