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Analyst III, Operations (Loss Mitigation Department) in Buffalo, NY at Key Bank- Corporate

Date Posted: 5/7/2020

Job Snapshot

  • Employee Type:
  • Location:
    4224 Ridge Lea Road
    Buffalo, NY
  • Date Posted:

Job Description


This position is responsible for providing strategic support to Loss Mitigation department by leading projects to streamline processes, facilitate investor/regulatory change management, procedure updates and overall support to Senior Management. You will work closely with operations, Line of business managers, and internal/external partners to collaborate on broader strategic initiatives to shape the direction and growth of the overall business. Product Scope includes all consumer loan products including, Mortgage, Home Equity, Auto, Credit Card, unsecured personal lines and loans.

  • Partner with business lines to design and implement efficient and sustainable processes enhancements through process re-design and/or automation.
  • Partner with Lines of business to ensure that effective controls have been implemented and facilitate remediation of any defects.
  • Meet regularly with business and technology owners to manage execution of projects through to successful implementation.
  • Respond to internal and external audit requests by preparing formal responses and ensuring remediation of noted issues where applicable.
  • Proactively identify opportunities for improvement in operational efficiency and effectiveness leading to a reduction in expenses, increased workouts and/or reduced charge-off
  • Plan course of projects, including milestones, and document in project plan, following established project management methodology.
  • Track course of project from meetings, conferring with business analysts, developers, and other business/technical teams. Update project plan as needed, document meeting minutes, follow-up on action items and timely escalation.
  • Perform Investor/regulatory change management (Impact analysis, process rollout, validation and collection of artifacts).
  • Identify gaps in the processes and workflows and develop solutions to those deficiencies with a focus on efficiency gains via automation.
  • Maintain specialized knowledge of Fannie Mae, Freddie Mac, FHA, VA and CHFA and ensure timely implementation of investor changes.
  • Maintain knowledge of compliance mandates, mortgage servicing policy and procedural updates and investor specific guidelines and related changes in the mortgage servicing and consumer loan industry.
  • In partnership with operations employees, source and implement best practices across departments for improved efficiency and effectiveness
  • Perform ad hoc performance analysis and develop department performance reporting package reporting of applicable statistics.
  • Understand the servicing department’s use of systems, reports & tools and function as a subject matter expert
  • Facilitate process innovation and/or special projects assigned by manager.
  • Communicate and track workflow management issues to management as required.
  • Leads meetings with Liaisons and/or other lines of business to define prioritization of tasks
  • Support department change control processes including but not limited to letter content, policies and procedures.
•Adhere to department guidelines including goals and service level agreements, and policies and compliance procedures

  • Bachelors Degree or higher and/or High School Graduate with 3-5 years’ experience in default/loss mitigation experience
  • Knowledge of mortgage loan workout options (i.e., Loan modifications, short sale, deed in lieu)
  • Thrives in changing business environment, flexible and committed
  • Strong time management and organization skills, fast learner, self-motivated, and comfortable taking initiative and handling several priorities simultaneously
  • Proficient with MS Office, MS Word. MS Excel, and MS Outlook
  • Strong analytical and problem solving ability
  • Ability to organize, prioritize and allocate workload for optimum efficiency
  • Solves problems with a sense of urgency by recognizing opportunities, understanding risks and acting quickly to overcome obstacles and reach a solution
  • Ability to resolve conflict appropriately and effectively resolve problems
  • Excellent written and verbal communication skills
  • Strong team player with a high level of professionalism and initiative
  • Ability to work efficiently in a fast-paced environment where priorities change frequently to meet business needs
  • Knowledge of State, Federal and investor requirements, including but not limited to, RESPA, Fannie Mae, Freddie Mac, OCC, etc.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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