Account Manager II, FHA/GNMA/USDA in Dallas, TX at Key Bank- Corporate

Date Posted: 3/26/2018

Job Snapshot

  • Employee Type:
  • Location:
    8115 Preston Road
    Dallas, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description


Under the direction of the Manager – Portfolio Services – FHA/GNMA/USDA, the person in this position is responsible for servicing a commercial real estate portfolio in a timely, efficient, and responsible manner in order to protect the interest of KeyBank, mortgage insurer, and investors. This is accomplished within the parameters of the servicing agreements, loan documents, policies and procedures, and applicable laws and regulations.

*This position may be filled at a job grade 77 or 78 based on the selected candidate's experience and background*


  • Perform Construction loan servicing for loans until permanent financing is in place. Construction loan servicing typically involves reviewing and processing loan and reserve disbursements in accordance with loan documents and regulatory requirements. In the case of blended financing, coordination between loan and alternate sources of construction funds, such as Tax Credits or Home funds, is required.
  • Administer ongoing blended financing requirements for permanent loans, including Interest Reduction Program funding.
  • Monitor assigned portfolio in order to ensure compliance with specific requirements pursuant to contractual servicing agreements.
  • Institute and administer directives involving changes in servicing standards (i.e. establishing and implementing new technologies for reporting property inspections and financial analysis).
  • Perform intensive loan servicing for those loans designated by investor or servicer as not meeting their standards for performance, as well as for those loans recently returning to a performing status after default or workout. Intensive servicing typically involves frequent inspections and comparable financial analysis in addition to administering rehabilitation/repair agreements and cash flow auditing.
  • Make recommendations (both objective and subjective) to the Watchlist Committee regarding any loan that is not meeting established standards for overall property performance.
  • Generate income through transaction fees and the timely collection of late charges in order to ensure the profitability of the Servicing Division and KeyCorp.
  • Monitor and administer the posting of all loan payments in accordance with the loan documents.
  • Monitor and collect delinquencies.
  • Review and process reserve disbursements in accordance with the reserve agreements.
  • Review/analyze insurance certificates related to the commercial property to ensure compliance with the loan documents.
  • Monitor and oversee the payment of all taxes and insurance as required by the loan documents.
  • Calculate yield maintenance and process payoffs in accordance with the loan documents and servicing agreements.
  • Input and maintain loan and collateral data in the loan servicing system and RECWeb.


  • Administer all borrower inquiries and requests
  • Assist with special projects


  • Four-year college degree or experience commensurate with position grade


  • Experience in commercial mortgage loan servicing and/or underwriting
  • Real estate law, appraisal, accounting/auditing
  • Experience with McCracken/Strategy loan servicing system
  • Excellent verbal and written communication skills
  • Strong analytical skills
  • Legal document review and interpretation
  • Efficient in the use of Microsoft Word, Excel and Outlook


  • Computer
  • 10 key calculator
  • Telephone
  • Fax Machine
  • Copier


  • On-the-job training

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Corporate Bank is a full-service corporate and investment bank serving the needs of mid- to large- sized businesses and focusing principally on middle market clients in six industry sectors: consumer, energy, healthcare, industrial, public sector, and real estate.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 28303BR


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