Account Manager I, CMBS in Overland Park, KS at Key Bank- Corporate

Date Posted: 6/14/2018

Job Snapshot

  • Employee Type:
  • Location:
    11501 Outlook Street
    Overland Park, KS
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Under the direction of the Manager, Portfolio Services – CMBS, the person in this position is responsible for servicing a commercial real estate portfolio in the most timely, efficient and responsible manner in order to protect the interest of investors. This is accomplished within the parameters of the servicing agreements, loan documents, policies and procedures, and applicable laws.
  • Monitor assigned portfolio to ensure compliance with specific requirements pursuant to contractual servicing agreements.
  • Institute and administer directives involving changes in servicing standards (i.e. establishing and implementing new technologies for reporting property inspections and financial analysis).
  • Communicate with internal and external Special Servicers. Conduct analysis, make recommendations and perform servicing duties in accordance with loan documents and servicing agreements while asset is special serviced.
  • Perform intensive loan servicing for those loans designated by investor or servicer as not meeting their standards for performance, as well as for those loans recently returning to a performing status after bankruptcy, default or workout. Intensive servicing typically involves frequent inspections and comparable financial analysis in addition to administering rehabilitation/repair agreements and cash flow auditing.
  • Make recommendations (both objective and subjective) to the Watchlist Committee regarding any loan that is not meeting established standards for overall property performance.
  • Generate income through transaction fees and the timely collection of late charges and default interest in order to ensure the profitability of the Servicing Division and KeyCorp.
  • Monitor and administer the posting of all loan payments in accordance with the loan documents.
  • Monitor delinquencies.
  • Review and process reserve disbursements in accordance with the reserve agreements.
  • Review/analyze insurance certificates related to the commercial property to ensure compliance with the loan documents.
  • Monitor and oversee the payment of all taxes and insurance as required by the loan documents.
  • Calculate yield maintenance and process payoffs in accordance with the loan documents and servicing agreements.
  • Input and maintain loan and collateral data in the loan servicing system and KCMWeb.
  • Perform other duties as assigned.
  • Administer all borrower inquiries and requests
  • Assist with special projects


  • Four-year degree or experience commensurate with position grade
  • 1 – 3 years relevant work experience
  • Good organizational skills. Must be attentive to detail and comfortable with a high level or repetitive tasks.
  • Willing to be flexible and adaptive
  • Proficient in use of MS Office (Word, Excel and Power Point)
  • Strong verbal and written communication and interpersonal skills, and the ability to deal with clients and coworkers at all levels of the organization


  • Experience in commercial mortgage loan servicing and/or underwriting
  • Real estate law, appraisal, accounting/auditing
  • Experience with McCracken/Strategy loan servicing system
  • Strong analytical skills
  • Legal document review and interpretation

• Keeps promises and honors commitments.

• Accepts responsibility for mistakes and failures and learns from them.

• Openly expresses views and delivers candid and constructive feedback with a positive mindset to teammates and manager.

• Welcomes constructive feedback and strives to improve personal effectiveness based upon feedback.

• Steps up to conflict and views it as an opportunity; finds common ground and fosters cooperation with minimum noise.
Drive for Results

• Can be counted on to exceed goals successfully; is consistently a solid performer, is very bottom line oriented; steadfastly pushes self and others for results.

• Demonstrates personal accountability for achieving results within established timelines and budget parameters.
Client Focus

• Understands the value of excellent client service and demonstrates commitment to client satisfaction for internal and external clients while balancing organizational profitability.

• Actively listens to internal/external client feedback and delivers appropriate solutions.

• Applies judgment within established guidelines to resolve client issues and needs and escalates issues to manager when appropriate.
Effective Collaboration

• Identifies and involves the right stakeholders to make decisions and maximize results.

• Readily shares information, knowledge, best practices, and ideas with teammates.

• Attentive and active listener; has the patience to hear people out; can accurately restate the opinion of others even when he/she disagrees.
Leading Change

• Effectively navigates and embraces change; exhibits an openness of new ways of doing things and an adaptable, continuous improvement mindset.

• Makes quality decisions in a timely manner; sometimes with incomplete or ambiguous information and under tight deadlines/pressure.
Developing Self, Staff & Others

• Takes ownership of personal development plan and seeks opportunities to further develop his/her skill set

• Proactively shares knowledge with peers to help others develop and to improve the performance of the team.
Business Acumen

• Knowledgeable about the financial services industry and Key’s competition.

• Understands the value proposition of the business and how it contributes to Key’s business strategy.

• Understands and applies Key’s risk management philosophy in day-to-day interactions.
Managing Vision and Purpose

• Demonstrates passion for improving business results.

• Understands how his/her role fits into the vision of the department and the organization.

• Applies an understanding of the department’s vision and purpose to prioritize work.

  • Standard office Equipment
  • On the job training as needed

    KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

    Key Corporate Bank is a full-service corporate and investment bank serving the needs of mid- to large- sized businesses and focusing principally on middle market clients in six industry sectors: consumer, energy, healthcare, industrial, public sector, and real estate.

    FLSA STATUS:Exempt

    KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

    JobID: 29652BR


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