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3rd Shift Lockbox Manager in Brooklyn, OH at Key Bank- Corporate

Date Posted: 7/20/2020

Job Snapshot

  • Employee Type:
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Date Posted:

Job Description

Full leadership responsibility for a lockbox operations shift that performs the following functions: mail extraction, mail exception handling, data transmission, item processing, reconcilement, and packaging. Reports to the site Lockbox Department manager.


Interacts with and offers solutions to internal and external clients; comprehensively resolve complex client issues. Uses business management discipline and continuous improvement to monitor department performance, tracking, and reporting statistics. Ensures that all SLAs (service level agreements) are met and ensures that internal controls and processes are sound. Demonstrates leadership on a consistent basis and leads by example. Builds a strong, effective team; develops self and associates; increases lines / level of communication; increases attachment and involvement from associates; promotes diversity. Monitors, coaches, develops, and assumes responsibility for lockbox associates to ensure that productivity, quality standards and client service level agreements (SLA) are met. Optimizes workflow; prioritizes projects and daily tasks; completes all responsibilities within established deadlines. Ensures associates are appropriately recognized for performance on a monthly basis; delegates responsibility to associates as needed and to grow strength in department. Partners with Sales District and Line of Business (LOB), leverages strategic partners.


Exercises appropriate internal control disciplines; leverages information within an electronic environment; demonstrates client service quality at all levels; demonstrates continuous improvement; trains others within payment application as needed. Actively participates in Process Business Reviews.


Bachelors Degree required. A minimum 3-5 years experience leading an operations production function of 10 - 30+ associates. Track record of performance improvement in prior roles. Track record of successfully partnering with internal and external clients and offering solutions. Working knowledge of continuous improvement fundamentals. Demonstrated ability to prioritize tasks according to organizational goals. Demonstrated ability to effectively partner with sales and product groups to meet the needs of clients. Track record of expense control. Demonstrated capacity for and experience with technical and systems understanding. Strong oral and written communication skills. Track record of forming a team, and motivating and developing associates. Technically competent with Windows based applications. Coaching skills. Leadership presence and professional bearing. Strategic thinking. Effectively copes with change.


Masters Degree; Prior Banking Operations/Payment & Check Processing experience preferred.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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