Trust Team Manager in Albany, NY at Key Bank- Corporate

Date Posted: 9/6/2019

Job Snapshot

  • Employee Type:
  • Location:
    66 South Pearl Street
    Albany, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


The Trust Team Manager manages a group of trust professionals that are focused on professional quality administration with emphasis on high technical competence and client service to ensure that needs of High Net Worth clients and beneficiaries are met. Confidentiality and privacy of client information is paramount. The role will have leadership responsibility for a team of Officers, Analysts and/or Associates/Assistants.

Fulfills fiduciary responsibilities of KeyBank by providing expert administration and counsel to High Net Worth clients and their beneficiaries. Collaborates effectively and provides insights and solutions to attract, retain and grow clients who require complex strategies to protect, grow and transition personal and family wealth. Actively manages trust and agency relationships, in accordance with established policies and procedures, to a high professional standard. Retains and deepens profitable client relationships within assigned revenue base.

The role of the Trust Team Manager is to act as a player coach to the Private Bank specialty trust team to develop a holistic understanding of each client’s needs, engaging the appropriate resources to provide solutions to meet those needs through:

  • Serves as on-site business lead for urgent matters in cases where functional management is remote
  • Supports business objectives through active advocacy and behavioral adoption
  • Promotes professional team atmosphere that encourages open expression of ideas and opinions leading to successful sales environment
  • Manages and promotes consistent integration of critical fiduciary processes and systems into the team to maximize resource utilization, efficiency and return on investment.
  • Coordinates, promotes and enhances working relationships with Portfolio Management, Legal, Relationship Managers and Operations for effective delivery of client services within the team.

Fiduciary Expertise
  • Maintains deep expertise in fiduciary, investment, tax, and other related wealth issues
  • Designs and delivers sophisticated fiduciary solutions, using relationship team model, to high net worth clients with complex financial needs
  • Fulfills Key’s fiduciary responsibilities, ensuring retention of business and reputation
  • Advises Relationship Managers (RMs) and other partners on internal fiduciary issues

Trust Administration
  • Guides and influences the administration of fiduciary accounts
  • Analyzes and interprets legal instruments to determine duties and responsibilities of bank
  • Identifies and resolves potential trust and estate tax-related issues
  • Collaborates with the Law Group and Fiduciary Management to prevent and resolve fiduciary issues.
  • Applies sound fiduciary judgment to trust matters
  • Provides guidance to staff on complex issues.

Client Management
  • Reviews client estate planning and trust documents and advises RMs, attorneys, etc. on recommended changes
  • Provides guidance to other members of the client service team that is proactive and relevant
  • Anticipates and advises clients on evolving financial goals and objectives

  • Exerts managerial control to ensure compliance with all internal policies and procedures, as well as regulatory and legal requirements on individual book of business and assigned team.
  • Assumes responsibility for the timely resolution of Compliance-related issues on team-assigned fiduciary accounts.
  • Mitigates risk on individual book of business
  • Assumes accountability for all delegated work on assigned accounts

  • Meets and engages with clients, prospective clients, attorneys, accountants, consultants, and co-fiduciaries
  • Fosters close business relationships to develop client loyalty and new business opportunities
  • Creates and executes on opportunities to showcase as subject-matter-expert presenter
  • Enhances Key’s reputation with high net worth individuals and their influencers
  • Develops and maintains knowledge of Key’s investment process and results
  • Participates in KeyCorp’s commitment to community

  • Participates in the closing of new business as needed. Coaches team members to a level of outstanding to support the relationship team on the referral of new business.
  • Pro-actively communicates with clients, prospective clients, attorneys, accountants, consultants, and co-fiduciaries, fostering business relationships to develop new business referrals and to enhance Key Private Bank's image.

Human Capital Leadership
  • Acquires and builds bench strength, including the development of strategic sourcing strategies, appropriate employee development and business training.
  • Creates a positive work environment, establishes high standards for work quality and provides opportunities for career growth and job satisfaction in order to develop and retain a highly trained and motivated staff.
  • Builds an effective, cohesive team based upon integrity and application of Key Values.
  • Establishes and tracks performance objectives for team members; manages and evaluates staff performance to established objectives and differentiates performance.
  • Manages cost center and oversees administrative requirements for the team.
  • 10+ years trust administration and fiduciary advisory services or its equivalent
  • Undergraduate degree in business related field or equivalent experience
  • Advanced degree or Certified Trust and Financial Advisor preferred
  • Ability to advance business success of his/her sales and client servicing team through personal contribution
  • Completion of Cannon Trust Schools I, II and III or equivalent knowledge from other industry training or equivalent experience preferred
  • Professional Designation preferred – JD, CPA, LLM, CTFA, CFP, CWS or advanced degree as appropriate
  • Demonstrated proficiency and effectiveness in client service skills (including handling client/prospect and Center of Influence (COI) inquiries and relationships), communication skills (including verbal, phone and written), and problem resolution skills.
  • Demonstrated proficiency and effectiveness in organizational skills including the ability to balance multiple requests and prioritize tasks in an efficient manner or order to support multiple people.
  • Ability to interact effectively and collaboratively in a team environment.
  • Ability to work, make decisions and manage client relationships independently while managing competing priorities.
  • Ability to multi-task, quickly change direction and have an independent work ethic.
  • Ability to exercise discretion due to accessing and handling highly sensitive information.
  • Demonstrated attention to detail.
  • Ability to learn and use proprietary software, databases and systems.
  • Proficient in all Microsoft Office Applications


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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