Digital Lending Sr Product Marketing Manager-Laurel Road(Fintech; NYC) in New York, NY at Key Bank- Corporate

Date Posted: 11/16/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    1995 Broadway
    New York, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/16/2019

Job Description

Laurel Road, a brand of Key Bank, is part of the expanding FinTech space: we offer Mortgages, Student Loans, and Personal Loans through a digital online experience, https://www.laurelroad.com. We simplify the process for both borrowers and bankers, while increasing choices of products, improving tracking, and offering a positive banking experience.

COMPANY STANDARDS:In the performance of their respective tasks and duties all employees are expected to conform to the following:
  • Perform quality work within determined timeframes.
  • Interact professionally with other employees, customers and vendors.
  • Work effectively as a team contributor on all assignments.
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees, departments, divisions, etc.
  • Work on additional tasks, assignments and projects as needed.
POSITION SUMMARY: The Digital Lending Senior Product Marketing Manager will play an important leadership role as the lead point of contact for Laurel Road’s Student Lending Platform driving lead generation and conversion optimization. The Senior Product Marketing Manager will work closely with Engineering, UX Design, Customer Service and Underwriting to support and inform the product roadmap and upcoming release schedule with the overarching goals of increasing key conversion metrics and delivering a best-in-class customer experience. The position will also lead the marketing plan strategy and execution across multiple acquisition channels, educational content development, customer insights, competitive intelligence, budget, forecasting and reporting for the product. The position is responsible for helping to inform product enhancements and ensuring the highest level of quality and consistency across marketing channels while developing and driving breakthrough marketing strategies.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
  • Operates as marketing point of contact for Student Lending Products.
  • Works closely with cross-functional team to influence and inform student loan product road map and upcoming release schedule, addressing applicant feedback and insights from competitive platforms with product enhancements and workflow improvements.
  • Collaborates with marketing channel owners to design and implement marketing plans that generate interest and drive volume through integrated channels including, but not limited to, direct mail, email, refer a friend, digital, and events.
  • Liaises with product and channel stakeholders to develop and manage product-specific forecast and budgets.
  • Analyzes the effectiveness of marketing activities and adjusts future strategies and forecasts accordingly.
  • Contributes to the design of detailed customer journeys and works closely with Engineering and UX Design to implement automation that facilitates those journeys within the platforms and Marketing Automation tool.
  • Creates compelling and educational product and customer content in partnership with creative team.
  • Monitors customer insights, development and satisfaction and creates action-oriented plans to address feedback including but not limited to working with Engineering on platform enhancements.
  • Stays informed and up-to-date on product related competitive trends and insights.
  • Ensures quality and consistency of all marketing materials prior to market implementation.
  • Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.

KNOWLEDGE, SKILLS and ABILITIES:
  • Strong team player who can build strong working relationships, collaborate effectively across the marketing team and multiple stakeholder groups, and levels of leadership.
  • Experience developing and executing an end-to-end marketing plans.
  • Excellent verbal, written, presentation and interpersonal skills.
  • Ability to learn quickly and speak with confidence.
  • Strategic and analytic thinker who is comfortable expressing ideas to management and external partners.
  • Strong organization and time management skills for effective project planning and management.
  • Ability to work independently and manage timelines.
  • Attention to detail given regulated environment and focus on compliance.
  • Creative and solution-oriented problem solver, with a strong customer focus.
  • Demonstrated knowledge of financial services industry a plus.
EDUCATION/EXPERIENCE REQUIREMENTS
☐ High school diploma or equivalent work experience.
☒ College degree or equivalent work experience.
☐ Advanced degree or equivalent experience.

Required Years of Work Experience: 7
PREFERRED KNOWLEDGE SKILLS AND EXPERIENCE FOR THIS JOB:Preferred Education/Experience:
  • College degree / 5+ years of product marketing and/or industry experience
Preferred Licenses/Certifications:
Additional Preferences (If Applicable):

SUPERVISORY RESPONSIBILITIES: No

No



FLSA STATUS:Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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