Specialist IV Special Operations (Account Restraints Department) in Brooklyn, OH at Key Bank- Corporate

Date Posted: 6/12/2018

Job Snapshot

  • Employee Type:
  • Location:
    4900 Tiedeman Road
    Brooklyn, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Responsible for performing searches for accounts in compliance with legal orders requiring immediate identification and capture of client funds. Sort and log incoming department mail and associated check and cash payments. Perform accurate and timely answers to courts, attorneys, agents, as specified by law and in compliance with court ordered instructions.


  • Perform immediate account searches using system data to determine what type of information, balance, and account relationships exists for clients. Make proper and immediate decisions in compliance with legal order requirements on assigned cases.
  • Based on Federal/State laws, and type of order, must determine calculation to be used for arriving at appropriate dollar amount to be held in each account. Responsible for immediately securing client funds in compliance with each order by promptly placing legal holds, or by removing funds and making entry into bank holding account for later remittance.
  • Ensure all incoming legal documents are accurately and timely logged appropriately into the JPex system as defined in procedures.
  • Review and prepare answers to attorneys and agents ensuring all quality reviews and processes are completed as outlined in procedures. Create appropriate client and attorney/agent response letters within established deadlines.
  • Ensure compliance with state/federal regulations by performing official bank check requests and timely mailing to comply with garnishments, levies, executions and various legal orders as defined in procedures / orders.
  • Identify appropriate case file and submit proper release documentation for approvals. Conduct accurate transactions for returning/releasing funds back to client.
  • Accurately file case folders for ease in retrieval and for maintaining accurate record retention requirements. Assist team in offsite record preparation. Prepare files to be scanned and perform tasks to index or quality review those files.
  • Review, log, and identify for distribution incoming certified and non-certified mail according to all department procedures assuring check and cash forms are prepared under dual watch and processed within department procedures. Process incoming checks/cash through Teller 21 system.
  • Actively participate in team huddles and staff and department meetings by engaging in improvement discussions and providing recommendation for enhancements to department procedures. Provide insight to workflow or procedure changes necessary due to law or compliance changes.
  • Perform assigned duties for department back up coverage, subpoena account searches, testing, Jpex Administration, APA posting & approvals and special projects.
  • Accurately report volume and daily time spent performing duties to ensure accurate statistical data is captured and reported within department deadlines.


  • Knowledge and experience working with system applications containing detailed customer account data. Basic understanding of banking products and services. One year experience working in a financial organization preferred.
  • Experience performing monetary transactions preferred
  • Writes and speaks effectively using detail appropriate to the situation.
  • Demonstrates good listening and reading comprehension skills with ability to properly identify required actions.
  • Possesses high degree of accuracy to detail as required for a high-risk environment. Ability to accurately apply procedures to legal documentation and data.
  • Ability to self -manage multiple tasks and case assignments simultaneously without losing focus. Self-disciplined and maintains an organized approach to priorities.
  • Knowledge or experience of banking regulations, state and federal laws pertaining to legal orders such as garnishments, IRS and State Levies, Restraining Notices and Orders to Withhold preferred.
  • Knowledge and experience using system applications such as Microsoft Word, Excel, Lotus Notes, and Access Databases for creating letters, input to spreadsheets, navigating department reports and workflows.
  • Knowledge or understanding of general ledger accounts and processing entries through them.
  • Ability to perform high volume/high speed 10 key input by touch using numeric key pad.
  • Adapts well to changing priorities, deadlines, and directions. Offers suggestions for continuous improvements.
  • Conducts self professionally and positively as is required in servicing internal and external clients.
  • Actively engages in departmental activities, Town Halls and Business Reviews.


ARS Team Lead and Department Manager


Brooklyn, OH – 4900 Tiedeman Campus

ARS – Account Restraints and Seizure Department provides support for the Corporation – includes all states in which KeyBank conducts business.

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 29139BR

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