Specialist (Deposit Fullfillment Team) in Brooklyn, OH at Key Bank- Corporate

Date Posted: 1/27/2020

Job Snapshot

  • Employee Type:
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


The Consumer DDA (CDDA) team provides one centralized back-office support team for Consumer products across all regions at Key. The CDDA team is a part of the Consumer Deposit & Corporate Operations (CDCO) department and is responsible for non-monetary and monetary maintenance coding on Consumer accounts. The primary job functions of this position include, but are not limited to, phone support for internal and external client related to accounts opened through electronic delivery channels, monitoring of account funding and signature card documentation for accounts opened through online banking, account closures, and additional maintenance associated with specific account coding in accordance with the Corporate policies and procedures related to Compliance, Privacy and the Bank Secrecy Act.


  • Provide first-in-class service to all internal partners and external clients seeking assistance from our team
  • Maintain a comprehensive technical and working knowledge of all systems utilized by the Consumer Deposit and Card Operations Team including, but not limited to, Hogan, Quest, UAP/Bosco, AOX/OPB, Key View Deluxe, Official Bank System (OBC), Automated Posting Application (APA) and Lotus Notes
  • Time management and working within strict deadlines to achieve service level agreements on a daily basis while meeting or exceeding individual performance goals and contribute to the overall success of the team
  • Updating sensitive client data on internal and external client accounts in accordance with Corporate policies
  • Respond to inbound calls from internal and external clients and return calls to clients related to the funding and documentation related to accounts opened through electronic channels.
  • Manage client correspondence relating to new accounts and requests for information on existing accounts
  • Maintain complete and accurate documentation of communication between all areas of contact to ensure integrity of sensitive data as not to impact client relationships
  • Escalate any issues identified to the appropriate management
  • Consistently demonstrate the use of the Key Values (Teamwork, Respect, Accountability, Integrity, Leadership)
  • Actively participate in self-development to promote one’s future advancement and to support the common team.


  • High School Diploma or GED equivalent.
  • 0 – 1 years experience with working knowledge of the business or general office skills
  • Works well with others in a fully developed work team environment
  • Open minded and adaptable to new ideas in a changing environment
  • Excellent customer service skills
  • Proven excellent verbal/written communication and interpersonal skills
  • Approachable, easy to talk to and composed – deals with high stress levels effectively
  • Comfortable communicating with team members and internal partners while maintaining a professional demeanor
  • Good judgment and decision making ability
  • Ability to work under pressure and meet deadlines
  • Analytical, research and problem resolution skills
  • Ability to work independently or as part of a larger fast-paced and ever-changing team while maintaining a precise attention to detail
  • Demonstrated ability to follow instruction as provided and utilize training to make informed decisions
  • Exceptional time management and organizational skills
  • Limited travel, as needed


  • Two (2) or more years of banking experience in an operations, call center or branch environment
  • Undergraduate degree in Business, Finanace or banking industry related field
  • Intermediate to advanced PC and MS Office skills
  • Working knowledge of Hogan, Key View Deluxe, Quest, Safe Deposit System, APA, and Lotus Notes, UAP/Bosco, AOX/OBP.


Communication: Communicates effectively, Speaks effectively, Listens actively, Writes clearly and concisely

Interpersonal Skills: Creates positive work climate, Fosters teamwork, Builds relationships

Personal Effectiveness: Takes initiative, Prioritizes work, Meets deadlines, Demonstrates self development, Projects professional image

Leadership: Thinks strategically, Demonstrates accountability, Uses sound judgment

Problem Solving/Decision Making: Simplifies and improves work processes, Anticipates and prevents problems, Follows through

Functional Knowledge: Understands HR policy and procedures, Understands department policy and procedures, Cross-trains


  • Personal Computer
  • Telephone
  • Adding Machine -10-Key


■ On the job/shadowing supported by detailed procedures

■ Corporate directed compliance training


■ Brooklyn Operations Center, 4910 Tiedeman


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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