Senior Specialist (Workflow Coordinator Role- Lockbox Department) in Cincinnati, OH at Key Bank- Corporate

Date Posted: 8/9/2018

Job Snapshot

  • Employee Type:
  • Location:
    895 Central Avenue
    Cincinnati, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Under minimum supervision, demonstrates thorough understanding of each lockbox processing function. Partners closely with Transmissions to achieve service level agreements (SLA’s). Facilitates the movement of mail, checks, and documents within lockbox efficiently. Distributes work according to client deadlines. Assists supervisor in acting as a point person for day to day processing issues and complex clerical questions. Accelerates the receipt and processing of client remittance data and checks in line with standard department procedures. Prepares information for clients and service partners according to specified procedures and instructions.


Assists associates in complex lockbox processing functions. Works independently within scope of job function. Distributes work to set clerks, item processors, transports, and data entry clerks. Responsible for the timely delivery of work to various functions in lockbox. Acts as a functional team member supporting production needs. Receives, sorts, prepares and processes complex remittances and invoice data in line with customer established procedures, standard banking policy and customer deadlines. Reassociates invoices and document photocopies. Packaging and mailing of remittances, reports, mail sort, etc. Follows established corporate and department policies and procedures.


Acts as support for other production functions. Processes complex accounts and accounts under client care. Other duties as assigned.


Requires the ability to read and follow instructions. Eye-hand coordination, manual dexterity and the ability to operate general office equipment. Excellent 10 key skill with PC/keyboard experience. Flexible, able to work additional hours as needed. Ability to stand and/or walk for a eight hour shift.


Two to three years lockbox production or utility experience. Works in a high production, deadline oriented environment. Subject matter expert in utility and/or production functions.


Requires working in a high production, deadline oriented environment. Meets deadlines, demonstrates adaptability and detail orientation, shows work commitment, and manages stress. Prioritizes work, focuses effectively. Seeks and accepts feedback. Drives results. Cross-trains. Understands dept. policies and procedures. Questions effectively. Provides specific, timely feedback. Writes clearly and concisely. Speaks effectively. Demonstrates appropriate business phone etiquette, has voice/phone presence. Simplifies, improves work processes. Demonstrated technical aptitude. Follows through. Relates with diverse groups. Demonstrates client sensitivity. Consistently demonstrates the Key Values of Teamwork, Respect, Accountability, Integrity, and Leadership.


PC- RemitTrac - Fax – Phone - General office equipment – mail carts – tubs – automated check extraction equipment . May be required to use check and document imaging equipment, or any other equipment in Lockbox.


Lockbox training curriculum as assigned. RemitTrac. My Learning Center classes as assigned. On the job training as necessary.

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 30972BR

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