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Senior Specialist (Automated Clearing House Operations) in Brooklyn, OH at KeyBank

Date Posted: 2/7/2021

Job Snapshot

  • Employee Type:
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Date Posted:

Job Description

Typical work schedule will be Monday - Friday 12:00 p.m. - 9:00 p.m.

Job Brief:

This position is responsible for the processing windows for ACH files via the KeyBank PEP system in order for successful collection and distribution of clients' transactions. Working with a small team, the individual would ensure all SLA's are met and that other associates are completing their tasks on time. This position must also ensure the accurate and timely performance of such tasks so as to provide a high standard of service for the customer and to mitigate risk. As the Senior Specialist on the team, this person would be responsible for escalating and working to resolve issues while being the liaison with Technology partners, clients, Sales, and Product Management when issues occur.

Essential Job Functions:
This role covers a combination of staff within the areas of Payment Processing Operations and covers a broad range of responsibilities and duties
Administers moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
Reviews and ensures proper documentation or procedures are used for moderate activities
Identifies and resolves complex issues by following established guidelines. May provide service in relation complex billing inquiries, service requests, suggestions and complaints from customers
Uses independence of thought to resolve complex issues, but escalates to management as necessary
Recommends and implements programs to solve issues, contributes to workflow or process change and redesign, and forms a foundational/basic understanding of the specific product or process
Accountable for regular reporting and analysis requests
Typically covers a broad range of responsibilities rather than focusing on one specific role
Provides leadership and guidance to other members on the team
Is fully proficient in duties while working under limited supervision
Other duties as assigned

Required and/or Preferred Qualifications:
3+ years of experience in Operations with a strong knowledge of the business
High School Diploma or equivalent work experience required. College degree preferred
Works well with others in a fully developed team environment
Open minded and adaptable to new ideas in a changing environment
Exceptional attention to detail
Ability to work under pressure and meet deadlines
Proficient in Microsoft Office applications
Proficient in 10-Key, able to perform with a high degree of speed and accuracy
Proven ability to handle monetary/ processing functions independently
Proven ability to handle high transaction volumes accurately and meet production goals
Proven excellent verbal/written communication and interpersonal skills
Excellent judgement and decision-making skills, demonstrated leadership skills
Strong ability to identify issues and demonstration of basic analytical, research and problem resolution skills
Comfortable navigating multiple computer systems and applications, utilizing resources to solve complex challenges
Advanced knowledge of banking policies, procedures, government regulations
Ability to perform complex scheduled and non-scheduled maintenance functions
Excellent customer service skills and proven ability to handle most customer service inquires and diffuse difficult customer situations independently
Trains and assists in training new staff
Ability to work with limited to no supervision in decision making
Expert understanding of PEP+ system
Expert knowledge/experience with electronic payments
Advanced ability to detect suspicious activity
Familiarity with NACHA rules
Proficient in working with internal partners and external clients
Subject matter expert in handling ACH Exception requests
Ability to accurately post adjustment entries to client accounts along with corresponding accounting entries to general ledger
Perform online and repository-based research
Answer customer service calls and perform intermediate-level online inquiries
Prepare daily file processing exception reports
Contact clients and resolve file processing exceptions
Maintain minimal client errors, zero controllable losses and privacy breaches
Ability to navigate and generate reports in CMOD
Comfortable working in Excel on a daily basis
Ability to process high dollar transactions and files
Ability to handle OFAC transaction


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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