Programmer Analyst Consultant in Brooklyn, OH at Key Bank- Corporate

Date Posted: 6/24/2019

Job Snapshot

Job Description

Essential Job Functions:

Production Support Role:

  • Monitor security authentication applications and troubleshoot connectivity problems in a 24X7 on-call production support rotation
  • Work on projects with delivery and development teams to ensure coding standards are met, security requirements satisfied and transition documentation provided prior to receiving support handoff of new applications
  • Work with Incident Management team to address and resolve all open incidents within the agreed upon SLA including LOB notification where required
  • Work with the Change Management Team to complete all required documentation prior to the CAB presentation for CR approval with extra effort to identify and list all impacted applications as well as assign required validation in the portal
  • Communicate status of planned activities and unplanned incidents to business stakeholders, participate in data gathering for root cause analysis and incidents
  • Periodically review Alert criteria and thresholds to ensure quick response time to triggered events
  • Consistently monitor application performance and stability and engage vendor resources as needed for deeper analysis and/or recommendations
  • Ensure that all applications comply with IT and Security Standards up to an including the use of Non-Human IDs, encryption and access control, PASR Reviews, IRA Surveys
  • Work with Vendors to remediate all vulnerabilities within the SLA due date, open variances in GRC as needed if the remediation will occur after the SLA due date and provide monthly updates on progress to your manager
  • Ensure that all test scripts, plans, architectural diagrams, end-point identifications/designations are up-to-date in both the Disaster Recovery Plan and Business Continuity Plan
  • Complete all application assessments/reviews on time for PASR and IRA
  • Analyze log files to assist the Cyber Defense Center (CDC) with investigation of brute attacks and other threat assessments.
  • Strong ability to think on your feet to work thru incidents and problems where documentation may not be readily available and/or vendor support is less than timely
  • Coordinate testing and validation of server patches with LOB engagement
Required Qualifications:
  • Systems Integrator – ability to implement and maintain vendor software packages
  • 3 – 5 Years minimum of experience in a production support role in a distributed application environment
  • Programming Skills using:
  • Visual Basic
  • Java Script and XML
  • Java 2 Enterprise Edition (J2EE)
  • SQL
  • IBM-WebSphere
  • Web Methods
  • Oracle
  • .Net
  • Domino
  • Ab Initio
  • Cognos Reports
  • Oracle Exadata Database experience


  • Ability to act in ambiguous situations
  • Ability to effectively manage stress and pressure
  • Maintain a positive disposition during high visibility outages, incidents and LOB escalations
  • Maintain a strong rapport with LOB, Leadership and Vendors
  • Strong oral and written communication skills
  • Strong problem solving skills
  • Strong ability to communicate with LOB partners in non-technical terms

Preferred Qualifications:
  • Knowledge of the Key Environment (Network, Infrastructure, Middleware)
  • Knowledge of step-up authentication


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


Not Ready to Apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing