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Ops Division Manager - AML Due Diligence in Seattle, WA at KeyBank

Date Posted: 3/19/2021

Job Snapshot

  • Employee Type:
  • Location:
    Seattle, WA
  • Date Posted:

Job Description

*This position can be located anywhere in the United States.


This position is the leadership role managing the AML Due Diligence, CTR/CIP/OFAC operations teams within the AML Operations team, across multiple sites. This is an enterprise function and partners with a number of stakeholders, while ultimately serving and protecting Key and our clients. Working with the AML Operations Director, this position leads the operations team, contributes to the development and implementation of AML Due Diligence strategies & practices, procedures and reporting/metrics, identifies and supports system enhancements along with human resource management. In addition, this position contracts with and manages third parties for staff augmentation. Relationship building within Enterprise Security Services, Financial Crimes Governance/AML Compliance, regulators, internal auditors and internal Key Technology Operations & Services (KTOS) partners is a primary success factor. A very solid understanding of AML regulations, technology/systems and AML operational processes are critical for success.


Provide thought leadership and develop oversight & strategies to achieve stated goals and objectives relating to AML Client Due Diligence and other AML operational functions.
Provide direction and leadership to teams responsible for AML Due Diligence, CIP, OFAC and CTR triage and escalation, along with scenario tuning/testing strategies.
Manage human and financial resources to effectively achieve or exceed established goals and objectives
Lead subject matter experts in enhancing/optimizing workflow, and other knowledge related activities designed to enhance effectiveness and efficiency for the above mentioned processes and systems
Effectively partner with Financial Crimes Governance to ensure alignment with organizational priorities

Lead short and long-term organizational planning and implementation
In partnership with AML Operations Director and HR, review and implement appropriate human capital plans to successfully manage the respective teams.
Develop and maintain an effective succession planning process that minimizes critical person dependencies across the function

Direct and lead a complex organization to effectively manage AML Due Diligence teams, adhere to service level agreements, and meet regulatory requirements
Continue to build and develop a highly engaged, diverse team, developing associates to achieve corporate and group goals while achieving high level of employee satisfaction
Foster a workplace culture that is positive and excellence-driven
Communicate the vision and the successful execution plan for the AML Client Due Diligence strategic and tactical objectives
Manage third party service and/or solution provider(s) relationships, as applicable
Develop and maintain relevant metrics and reporting to effectively measure and enhance functional performance across the re

Partner with Financial Crimes Governance in support of their varying priorities and initiatives
Lead select initiatives and balance other responsibilities accordingly
Conduct presentations to internal stakeholders on processes and capabilities, as needed
Collaborate with support partners (technology, compliance, other KTOS, RM&A/ MR etc.) to leverage expertise and ensure effective operations management for respective function

Manage and increase the effectiveness and efficiency of the team through improvements as well as coordination and communication between support and compliance functions
Maintain highest level of data and regulatory integrity
Maintain proper internal and externally regulated operational controls
Effectively interface and maintain a positive relationship with auditor/regulators
Monitor group performance for maximum efficiency and effectiveness

Optimize continuous improvement opportunities and initiate associated change management within the organization to ensure year-over-year annualized efficiencies
Cultivate industry relationships and stay abreast of industry trends and competitive insights
Foster continuous improvement environment, leveraging tools & automation capabilities and enabling teams to embark on appropriate exploration efforts
Continuously enhance individual and team productivity by providing appropriate training and tools to the group to enhance skills, effectiveness, and efficiency

Lead various merger, acquisition, sourcing, or other initiatives that contribute to long-term operational excellence, if required
Provide leadership and direction to team to achieve organizational objectives

Continuously monitor the risk environment, foster a risk culture, and effectively adjust tactics to ensure compliance with corporate risk appetite and risk thresholds.
Stay abreast of risk trends and mitigation strategies
Partner with Risk Management to refine and implement appropriate risk management tactics
Ensure that programs, policies, and procedures are current
Effectively meet internal and external audit, compliance, and regulatory expectations

  • Knowledge of industry trends and practices in Risk Management, AML/Compliance, Operations, and Technology
  • Proven leadership skills and presence
  • Bachelors degree in Business or related field
  • 5 – 7 years experience in leadership role over complex areas in operations or risk management
  • Demonstrated commitment to high professional ethical standards and a diverse workplace
  • Knowledge and experience in organizational effectiveness and operations management implementing best practices
  • Proven budget development and oversight experience
  • Demonstrated ability to effectively partner, influence and negotiate with various senior lines of business partners, technology, compliance and external partners
  • Demonstrated ability to direct an organization through strategic changes, revenue optimization initiatives, expense control initiatives and a significant compliance landscape while maintaining or enhancing daily service commitments
  • Demonstrated experience in establishing an operating environment of continuous improvement for optimized service quality and/or cost
  • Knowledge and experience in risk management concepts and the ability to effectively manage risk according to established risk tolerances and thresholds
  • Demonstrated ability to develop and maintain metrics around service levels, quality, and key indicators to continuously enhance effectiveness and sustain program stability
  • Ability to interface with regulators and other corporate oversight groups, as needed.

  • MBA
  • Technology Development Practices
  • CAMS certification


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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