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Operations Consultant - AML Operations Support in Various at KeyBank

Date Posted: 1/10/2021

Job Snapshot

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Job Description

The Anti-Money Laundering (AML) Operations Support team (AMLOS) is a support group within Key Enterprise Security Services (ESS) that is responsible for providing support, subject matter expertise, and analytics for AML/BSA, customer due diligence, and sanctions screening processes and applications. AMLOS owns the ESS Data Validation Program which includes data quality, completeness, and validation for the financial crimes compliance model inventory (AML, OFAC, and Fraud). AMLOS partners with AML Operations, Risk Modeling & Analytics (RM&A), and Financial Crimes Governance (FCG) to help execute Key’s AML Compliance Program. AMLOS must develop and maintain knowledge of AML regulations and apply that knowledge to the support of AML systems and processes.


The Operations Consultant position works autonomously and possesses depth and breadth of expertise with leadership guidance to own and drive operational or operational support processes. The role will be the primary operations support for the risk scoring questionnaire (RSQ) application and processes, along with secondary support for Know Your Customer (KYC) workflow and processes.

Relationship building within the Key Technology, Operations & Services (KTOS) organization, lines-of-business (LOBs), Financial Crimes Governance (FCG), Risk Modeling & Analytics (RM&A), Model Risk (MR), and internal ESS partners is a primary success factor. A background in technology systems, operations processes and AML/OFAC regulations are also contributors for success.


The responsibilities of the Operations Consultant focused in supporting Know Your Customer (KYC) processes and applications are:
  • Leads, identifies, and implements strategic improvement concepts that generate measurable benefits across the organization (e.g. revenue, expense, client experience, etc.).
  • Develop reporting and metrics to measure performance and effectiveness of operational processes.
  • Demonstrate and maintain expertise of industry trends and practices in operational area, Risk Management, Compliance, and Operations.
  • Support solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; leads and recommends solutions for operational or technology issues; translate and communicate clearly to end users and key stakeholders.
  • Interpret findings from data mining processes and communicate findings to senior leadership.
  • Use project management skills to lead and drive the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc.
  • Partner, communicate, and negotiate with stakeholder groups to ensure workload is effectively prioritized, planned, and tracked to completion.
  • Serve as a "trusted advisor" who develops and maintains strong relationships with both internal and external stakeholders (LOB partners, technology, compliance, vendors, etc.) in order to influence business decisions.
  • Demonstrate and maintain knowledge of industry trends and practices in AML Technology, Risk Management, Compliance, and Operations.

  • Degree in MIS, Business, or related field
  • 5-7 years of experience in information technology, operations, compliance or risk management roles
  • Experience in process review activities and identifying and implementing process improvements
  • Experience conducting project management activities and either leading or participating in large projects
  • Experience interfacing with stakeholders in lines-of-business, risk management, audit, and regulatory discussions.
  • Preferred background or knowledge of AML programs and risk management. KYC and client due diligence experience a plus. Preferred background working with client risk scoring processes.
  • Knowledge and experience in risk management concepts and the ability to effectively manage risk according to established risk tolerances and thresholds.
  • Proficiency with relational databases, queries, advanced use of MS Office toolkit for data collection and analysis.
  • Strong understanding of documentation standards and needs related to procedures, testing plans and results, report writing, recommendations, etc.

Strong oral and written communication skills.
Strong problem-solving skills.
Strong organization skills.
Ability to interface with corporate governance functions (i.e. Compliance, Operational, and Model Risk), audit, and regulators, as needed.
Ability to communicate technical topics to various non-technical stakeholders.


Microsoft Office Suite, SQL and/or SAS, Familiarity with AML and Sanctions Screening applications


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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