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Operational Risk Program Manager-Third Party Management in Cleveland, OH at Key Bank- Corporate

Date Posted: 7/23/2020

Job Snapshot

  • Employee Type:
  • Location:
    127 Public Square
    Cleveland, OH
  • Date Posted:

Job Description

The Operational Risk Program Manager – Third Party Management (TPM) has overall responsibility for second line oversight of Corporate Procurement and KeyCorp’s TPM Policy and Program. Through effective partnership with business leaders, risk partners, and demonstrated expertise in third party risk management, this position is responsible for ensuring Key’s TPM Policy and Program is operating as intended, within Key’s established risk appetite and in accordance with rules, laws, and regulatory expectations. Additionally, this position is responsible for providing specialized guidance on current and emerging legal, regulatory, and operational risk issues, and credible challenge regarding risk identification, control design, monitoring, measurement (e.g., KRIs, metrics), and remediation of control gaps and findings. The qualified candidate must demonstrate strong leadership, influence, an ability to work independently, collaborate, and use sound judgment considering prudent risk management principles, regulatory requirements, and business objectives. This role reports directly to the SVP and Sr. Director of Enterprise and Operational Risk Management. This position will have direct reports.


  • Develop and manage second line of defense TPM oversight processes to ensure efficiency and continued adherence to regulatory guidance, rules and laws.
  • Drive strategic direction and focus areas for second line oversight of third-party relationships across risk disciplines.
  • Develop/maintain strong positive working relationships with business leadership, staff, peers, other risk partners and senior management.
  • Serve as the subject matter expert (SME) on operational risk and control matters for Corporate Procurement and Third Party Risk Management through partnership and credible challenge of KeyCorp’s TPM Policy and Program, quarterly risk and control self-assessment (RCSA) process, testing, metrics (e.g., KRIs, EWIs, Tolerances), and identification and remediation of findings.
  • Serve as subject matter expert on third party risk regulatory requirements, industry trends, and best practices. Maintain relationships with industry peers and regulatory bodies.
  • Evaluate new or amended legal and regulatory requirements applicable to third party risk and partner with business leaders to perform applicability and gap analyses.
  • Assess aggregate risk within the third-party portfolio, identifying trends and emerging risks.
  • Analyze and provide feedback regarding risks associated with outsourced third-party activities.
  • Effectively present results and findings from independent assessments and gain buy-in to influence any necessary change.
  • Ensure third party governance committee materials articulate material risks, controls, and required actions associated with third parties or program/policy changes presented for approval.
  • Escalate promptly to appropriate senior management or appropriate risk committee any material breaches of applicable laws, rules, policies or standards with actual or potential operational risk impact, and necessary correction action.
  • Develop and deliver reporting to senior leadership and governance committees, as needed.
  • Oversee and/or and deliver training to line of business personnel, Risk Management staff and others on regulatory matters, third party and operational risk best practices to enhance organizational understanding of third-party risk trends, risk identification, and control requirements.
  • Respond to internal and external audits, exams and requests for information. Assist in the evaluation of audit and examination findings and implementation of corrective action and needed responses.
  • Effectively manage team, ensuring acceptable employee engagement levels, providing sound direction, active coaching and development, and performance management.
  • Effectively train and develop staff to understand risk and controls, regulatory requirements, risk management and process improvement techniques.
  • Provide leadership and/or support on special projects, as assigned.

  • An Undergraduate degree is required, advanced degree/s desired and would be a plus
  • Minimum of 7 -10 years of relevant industry and professional experience (e.g., risk management, audit, third party risk, operational risk, information security, etc.)
  • In-depth practical knowledge of third party risk management, risk assessments, operational processes, and applicable techniques for implementation of regulatory requirements
  • Strong leadership and relationship management skills including the ability to lead up and across the organization
  • Has high ethical standards
  • Ability to effectively communicate to lines of businesses and senior management, both in writing and verbally
  • Proven to be a proactive partner, strategic thinker, and collaborator
  • Proven ability to have, maintain, and establish strong contacts within the industry, demonstrating awareness of current industry issues and practices
  • Proven ability to drive results through people
  • Industry certifications a plus
  • Strong project management and/or continuous improvement skills


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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