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Operational Risk Officer - Technology, Application Delivery & Support in Brooklyn, OH at Key Bank- Corporate

Date Posted: 4/18/2019

Job Snapshot

  • Employee Type:
  • Location:
    Brooklyn, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Operational Risk Officer – Technology, Application Delivery and Support
As subject matter expert, provide advice/consultation services to assigned lines of business (LOBs) on operational risk program management topics, including all activities associated with LOBs risks, controls, testing, remediation, loss analysis, key risk indicators, reporting, policy and procedure development. Perform oversight activities and assume responsibility for discouraging actions that may expose KeyCorp and its affiliates to losses, regulatory or reputation risks, or to risk levels that exceed desired risk appetite through its business activities. The position is responsible for ensuring operational risk program management consistent with KeyCorp's Operational Risk Policy.


  • For assigned LOBs, become the subject matter expert (SME) on operational risk and control matters by developing/maintaining strong positive working relationships with LOBs, staff, peers, other risk partners and senior management and by attending LOB meetings to develop a deeper understanding of business activities and trends.
  • In accordance with the Operational Risk Policies, assist and provide feedback to LOBs around development/monitoring of risks, controls, testing, remediation and reporting of significant risk and control issues.
  • Assist LOBs to develop relevant and measurable key risk indicators.
  • Monitor quarterly control testing results to deadlines and perform more complex risk monitoring activities as assigned.
  • Actively participate in a robust review and challenge process:
    • LOBs’ Risk & Control Self Assessments and overall performance.
    • New products and/or services, technology, processes, strategies, or business initiatives.
    • Operational risks associated with outsourced third-party activities of the LOBs.
    • Line of Business project engagement on higher risk projects to provide technical and risk management expertise, identify business requirement deficiencies, evaluate risk and control issues and collaborate on risk mitigation and resolution.
  • Assist LOBs and other corporate initiatives to reduce operational risk exposures and losses relative to the supported LOBs.
  • Analyze and provide feedback to LOBs on action/remediation plans to address control gaps to ascertain that operational, legal, regulatory, and reputation risks are being properly managed and mitigated.
  • Participate in, and in certain situations lead, operational risk related projects, initiatives, working groups or other tasks as assigned to meet team objectives.
  • Provide specialized authoritative advice and consultation on:
    • Current and emerging legal and regulatory compliance requirements including proactively anticipating and responding to regulatory changes, assessing the impact to the LOBs, and assisting the LOB in responding to the change.
    • Corporate control standards for certain high risk transactions/products.
    • Department procedures to support governance monitoring processes. Assist in the review, update and enhancement of operational and/or compliance risk management policies and procedure standards.
    • Perform risk data analysis and/or develop customized reporting as requested.
  • Training:
    • Develop and deliver training to the LOBs and/or peers on regulatory matters, operational risk policies and procedures, current industry practices, and risk and control standards.
  • Communication:
    • Interface with regulators; respond to internal/external audits/examinations requests for information, assist in the evaluation of audit/examination findings and implementation of corrective action, and/or assist in responses to regulatory and legal inquiry/investigations.
    • Effectively and professionally interact with senior management, regulatory agency personnel, internal legal counsel, internal risk review personnel as well as operational/compliance peers.

Bachelor’s degree
  • 5+ years of operational risk management, audit, information technology risk management or equivalent experience, strongly focused on technology, process design, development, risks and controls.
  • Demonstrated knowledge of laws, regulations, regulatory guidance, and rules impacting the financial services industry.
  • Strong ability to work with all levels of management within the company
  • General knowledge in areas of information technology governance, information technology risk management/GRC, information technology audit, and vendor/third party management.
  • Experience working/managing projects across multiple functional areas and dealing with multiple business partners
  • Experience working on initiatives that require strategic planning/thinking
  • Flexibility to switch priorities based on the needs of the company in a fast-paced environment
  • Ability to grasp complex processes quickly and be able to identify risks and compensating controls
  • Excellent problem solving abilities and results oriented; able to make decisions independently
  • Proven ability to work as a team
  • Strong leadership skills and ability to influence others
  • Sound understanding of compliance and operational risks and internal control frameworks
  • Strong analytical/research skills coupled with ability to effectively summarize findings
  • Excellent oral, written and interpersonal skills
  • Ability to adapt to change and communicate changing requirements
  • Excellent organizational skills and meticulous attention to detail
  • Self-motivated, able to work independently and productively without close supervision
  • Proficient PC skills with experience in Microsoft Office, Outlook and, SharePoint
  • Other applicable industry certifications for assigned LOBs, a plus


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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