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Operational Risk Officer - Home Lending in Brooklyn, OH at Key Bank- Corporate

Date Posted: 5/29/2019

Job Snapshot

  • Employee Type:
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


As subject matter expert, provide advice, consultation services and training to assigned lines of business (LOBs) on operational risk program management topics, including all activities associated with LOBs risks, controls, testing, remediation, loss analysis, key risk indicators, reporting, policy and procedure development. Perform oversight activities and assume responsibility for discouraging actions that may expose KeyCorp and its affiliates to losses, regulatory or reputation risks, or to risk levels that exceed desired risk appetite through its business activities. The position is responsible for ensuring operational risk program management consistent with KeyCorp's Operational Risk Policy and Program requirements, and that business activities are managed within Key’s Operational Risk Management appetite. Additionally, this position is responsible for the oversight of risk identification and mitigation for operational risk, including the oversight of KeyBank Consumer Real Estate Lending (e.g., Mortgage, Home Equity) programs and policies, which includes providing specicialized guidance to business units for Mortgage Servicing Policy & Procedure updates, ensure interpretation, proper communication and implementation of (FNMA, FHLMC, VA, FHA and Ginne Mae) changes align with new or revised requirements. oversight on current and emerging legal, regulatory, and operational risk issues, monitoring and measuring operational risk performance, and reviewing and challenging of strategy, control design, implementation, testing, and remediation for KeyBank Consumer Real Estate. The qualified candidate must be able to work independently and use sound judgment taking into consideration risk tolerances of the assigned LOB and KeyCorp overall. This role reports directly to the Consumer and Loan Servicing Operational Risk Director.


  • Provide guidance to Consumer Real Estate Servicing business units to ensure Government Sponsored Enterprises (GSE’s) and Investor Guidelines are interpreted and implemented accurately.
  • Ensure that Consumer Real Estate Servicing Management is apprised of the results of all Agency QA and QC results on a regular basis and are advised in a timely fashion of any critical deficiencies that could adversely impact operational, reputational or transactional processes within the business unit(s).
  • Work with department management and process owners to help ensure Servicing departmental policies and procedures are created and/or current, complete and accurate according to the most current agency and industry guidelines.
  • Actively participate in a robust review and challenge process with LOBs on their Risk & Control Self Assessments and overall performance.
  • Analyze and provide feedback to LOBs on action/remediation plans to address control gaps, any regulatory process gaps in order to ascertain that operational, legal, regulatory, and reputation risks are being properly managed and mitigated.
  • Assist LOBs and other corporate initiatives to reduce operational risk losses.
  • Assist LOBs to develop relevant and measurable key risk indicators.
  • Develop corporate control standards for certain high risk transactions/products.
  • Develop department procedures to support governance monitoring processes and assist in the review, update and enhancement of operational and/or compliance risk management policies and procedure standards.
  • Effectively and professionally interact with senior management, regulatory agency personnel, internal legal counsel, internal risk review personnel as well as operational/compliance peers.
  • For assigned LOBs, become the subject matter expert (SME) on operational risk and control matters (and compliance as assigned) by developing/maintaining strong positive working relationships with LOBs, staff, peers, other risk partners and senior management and by attending LOB meetings to develop a deeper understanding of business activities and trends.  
  • Maintain subject matter expertise on laws, regulations, standards and industry practices impacting supported lines of business in accordance with the Operational Risk Policies, assist and provide feedback to LOBs around development/monitoring of risks, controls, testing, remediation and reporting of significant risk and control issues.
  • Monitor quarterly testing results to deadlines and perform more complex risk monitoring activities as assigned.
  • Participate in (and in certain situations lead operational risk related projects, initiatives, working groups or other tasks as assigned to meet team objectives.
  • Perform risk data analysis and/or develop customized reporting as requested.
  • Proactively works with assigned business unit management to identify and assess the operational risks associated with business activities, ensuring alignment with the Corporate Operational Risk Framework
  • Provide authoritative and consultative advice and support to management and employees (client management) utilizing independence yet providing pro-business solutions. Interact with more senior level clients within the organization.
  • Provide direction and deliver training to line of business personnel, Risk Management staff and others on regulatory matters, compliance policies and procedures, operational risk best practices and other industry best practices.
  • Work closely with the Human Resources Training team to further develop operational risk awareness and training across the corporation. Assist assigned lines of business with training related to Operational Risk, as needed. Provide continuing education on changes in Operational Risk that will impact LOB processes
  • Other duties as assigned.


  • Bachelor’s Degree preferred (equivalent experience may be considered)
  • 3+ years experience working with consumer real estate agency and investors such as: Fannie Mae, Freddie Mac, HUD, VA, Ginne Mae
  • 2+ years’ of operational risk management, project management, or equalivent experience, strongly focused on process design, development, risks and controls
  • Demonstrated experience working with CFPB, FHFA and regulatory guidelines and requirements, or equivalent experience.
  • Applicable certifications such as Certified Regulatory Compliance Manager (CRCM) for Consumer Real Estate a plus
  • Strong ability to work with all levels of management within the company
  • Experience working/managing projects across multiple functional areas and dealing with multiple business partners
  • Experience working on initiatives that require strategic planning/thinking
  • Flexibility to switch priorities based on the needs of the company in a fast-paced environment
  • Ability to grasp complex processes quickly and be able to identify risks and compensating controls
  • Excellent problem solving abilities and results oriented; able to make decisions independently
  • Proven ability to work as a team
  • Strong leadership skills and ability to influence others
  • Sound understanding of compliance and operational risks and internal control frameworks
  • Strong analytical/research skills coupled with ability to effectively summarize findings
  • Excellent oral, written and interpersonal skills
  • Ability to adapt to change and communicate changing requirements
  • Excellent organizational skills and meticulous attention to detail
  • Self motivated
  • Proficient PC skills with experience in Microsoft Office, Outlook and, SharePoint


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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