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Lockbox Site Leader in Tacoma, WA at Key Bank- Corporate

Date Posted: 3/23/2020

Job Snapshot

  • Employee Type:
  • Location:
    1109 Pacific Avenue
    Tacoma, WA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Full department leadership of a single or multi-shift lockbox operation that performs the following functions: mail extraction, mail exception handling, data transmission, item processing, reconcilement, and packaging. Interacts with and offers solutions to internal and external clients; comprehensively resolve complex client issues. Reports to National Manager.

Interacts with and offers solutions to internal and external clients; comprehensively resolves complex client issues. Uses business management discipline and continuous improvement to monitor department performance, tracking, and reporting statistics. Ensures that all service level agreements are met and ensures that internal controls and processes are sound. Demonstrates leadership on a consistent basis and leads by example. Contributes to national Lockbox team through project leadership roles. Utilizes performance metrics to drive improvements. Builds a strong, effective team; develops self and associates; increases lines / level of communication; increases attachment and involvement from associates; promotes diversity. Ensures standards resulting in annual Payment Card Industry (PCI) compliance. Provides leadership over department risk reviews. Monitors, coaches, develops, and assumes responsibility for Lockbox associates to ensure that productivity, quality standards and client service level agreements are met. Optimizes workflow; prioritizes projects and daily tasks; completes all responsibilities within established deadlines. Ensures associates are appropriately recognized for performance on a monthly basis; delegates responsibility to associates as needed and to grow strength in department. Partners with Sales District and Line of Business (LOB), leverages strategic partners. Exercises appropriate internal control disciplines; leverages information within an electronic environment; demonstrates client service quality at all levels; demonstrates continuous improvement; trains others within payment application as needed.

Exercises appropriate internal control disciplines; leverages information within an electronic environment; demonstrates client service quality at all levels; demonstrates continuous improvement; trains others within payment application as needed. Actively participates in Process Business Reviews.

Bachelors Degree required. 3-5 years experience leading an operations production function of 30+ associates. Track record of performance improvement in prior roles. Track record of successfully partnering with internal and external clients and offering solutions. Working knowledge of continuous improvement fundamentals. Demonstrated ability to prioritize tasks according to organizational goals. Demonstrated ability to effectively partner with sales and product groups to meet the needs of clients. Track record of expense control. Demonstrated capacity for and experience with technical and systems understanding. Strong oral and written communication skills. Track record of forming a team, and motivating and developing associates. Technically competent with Windows based applications. Coaching skills. Leadership presence and professional bearing. Strategic thinking. Effectively copes with change. Demonstrated ability to effectively communicate organizational goals and priorities to all levels of the organization. Project management experience.

Masters Degree; Prior Banking Operations/Payment & Check Processing experience preferred.

Follows established corporate and department policies and procedures. Participates in and initiates projects. As Lockbox Operations is considered a core product offering, significant risk of losing entire client relationships if client requirements are not met. Impart division and corporate vision within area of responsibility. Enhance credibility of overall Lockbox team and Payment and Deposit Operations. Connects Lockbox Operations to site.
Is dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind; establishes and maintains effective relationships with and gains their trust and respect. Client sensitivity. Priority Setting: Spends his/her time and the time of others on what’s important; quickly zeroes in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goals; eliminates roadblocks; creates focus. Building Effective Teams: Influencing others; lends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; creates a feeling of belonging in the team. Peer Relationships: Can quickly find common ground and solve problems for the good of all; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers. Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources. Drive For Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Dealing with Ambiguity: Can effectively cope with change; can comfortably handle risk and uncertainty. Consistently demonstrates and models the Key Values of Teamwork, Respect, Accountability, Integrity, and Leadership.


PC, Phone, Mail Opening Equipment. Check Processing Equipment

Functional Level training. Internal Leadership Coursework. OTJ.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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