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Lead Specialist (Service Team) in Canton, OH at Key Bank- Corporate

Date Posted: 2/15/2019

Job Snapshot

  • Employee Type:
  • Location:
    Canton, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Brief:
​Qualified applicant will be able to service a variety of needs for the CLC department to insure timely processing of pending applications.

Essential Job Function:
• Service inbound calls from a variety of sources including, KeyBank branch sales professionals, Private Banking, Telesales, other KeyBank's LOB's, customer attorneys, title company representatives.
• Effective oral and written communications with sales professionals, customers and others regarding application status and requirements.
• Complete a variety of Service Requests for existing accounts including, block releases, KEO Plan changes, and other miscellaneous service requests.
• Complete required Compliance checks for non-borrowing signers in accordance with established guidelines of KeyBank's CIU department.
• Ability to formulate innovative resolutions or authorize expectations within authority based on total client profile.
• Review of ACAPS screens to verify accurate information is captured for correct and accurate underwriting and loan documentation.
• Assist with adding Relationship Pricing as requested by branch professionals.

• Conduct research for various real estate issues for existing accounts.
• Conduct collateral investigations via available on-line and internal resources.
• Identify scenarios requiring updated disclosures (i.e. loan estimate, closing disclosure).
• Manage receipt and collection of fees within established guidelines for proper audit and controls.
• Complete other miscellaneous job functions as assigned by Management.
• Availability to work hours between 8:00 AM and 8:30 PM and/or weekend shifts on a rotating basis.

Required Qualifications:
• Excellent customer service skills.
• Excellent interpersonal and written/verbal communication skills.
• Ability to manage multiple priorities.
• Ability to work efficiently and accurately in a fast paced environment.
• Familiarity with consumer loan products.
• Detail oriented.
• Skilled in use of MS Windows and related Office products.
• Must possess excellent time management problem solving skills.
• Knowledge of state specific real estate laws is a plus.
• Ability to accurately interpret consolidated credit reports.
• Must have an aptitude for math and a passion for problem solving.

Preferred Skills / Qualifications:
• Experience reviewing Title Commitments/Insurance policies, lien position, and lien filing documentation.
• Knowledge of Microsoft Outlook, ACAPS, Lotus Notes, HOGAN, KeyView Deluxe, KeyDoc, and ALS system
• Prior Branch banking, title company, or related customer service experience
• BA in Business or related field or job experience equivalent
• Minimum 2 years Consumer Lending/Mortgage processing experience preferred

Job Location:
Canton, OH

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 33333BR

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