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Lead Specialist (Payment Processing) in Brooklyn, OH at KeyBank

Date Posted: 2/17/2021

Job Snapshot

  • Employee Type:
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Date Posted:

Job Description

Please note there are a total of two positions available.

Working within a team of Payment processing associates, this position is responsible for researching and processing consumer, mortgage, and commercial exception payments, payoffs and returns as well as processing recovery payments on charged off accounts. Associate will need to follow established procedures and guidelines for the processing of funds on accounts in default, bankruptcy, foreclosure and loss mitigation. Position is expected to adhere to Corporate Credit Policy procedures, loan regulatory requirements and Consumer/Privacy laws. Works within and complies with established operational and compliance quality standards and service levels at a highly productive level.

Essential job duties
• This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
• Typically covers a broad range of research and accounts receivable responsibilities rather than focusing on one specific role
• Administering moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
• Individual at this level is expected to use some independence of thought but to refer more complex problems to supervisors or other experts.
• Contributes to work flow or process change and redesign
• Ability to form a strong basic understanding of the specific product or processes
• Reviews and ensures proper documentation or procedures are used for moderate activities
• Accountable for regular reporting and analysis requests
• Is fully proficient in duties while working under moderate to limited supervision
• Other duties as assigned

Required and/or Preferred Qualifications
• Accounts receivable or MSP system experience preferred
• Typically 1-3 years of experience in operations role
• Ability to work under pressure and meet deadlines
• Demonstrated analytical, research and problem resolution skills
• Intermediate understanding of accounting principles
• Intermediate understanding of banking policies, procedures, government regulations
• Intermediate understanding of loan documentation
• Moderate knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires
• Moderate knowledge of banking policies, procedures and governmental regulations
• Proficient in 10-Key, able to perform with a high degree of speed and accuracy
• Proficient in Microsoft Office applications
• Works well with others in a fully developed work team environment
• Open minded and adaptable to new ideas in a changing environment
• Excellent customer service skills
• Proven excellent verbal/written communication and interpersonal skills
• Proven ability to handle all monetary/ processing functions independently
• Ability to perform moderate scheduled and non-scheduled maintenance functions
• Ability to meet production goals
• Proven ability to handle all customer service inquires and diffuse difficult customer situations independently
• Ability to work with minimal supervision in decision making
• Exceptional attention to detail
• May train or assist in training new staff
• High School Diploma or GED equivalent. College degree with accounting preferred


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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