At Key, employee and candidate health is a top priority. Due to the ongoing spread of COVID-19, all interviews are being conducted virtually. Our talent acquisition team is diligently working to provide you the support you need throughout our hiring process. Learn more.

Lead Specialist (Indirect Loans) in Buffalo, NY at Key Bank- Corporate

Date Posted: 9/10/2020

Job Snapshot

  • Employee Type:
  • Location:
    4224 Ridge Lea Road
    Buffalo, NY
  • Date Posted:

Job Description

This role is responsible for performing all functions carried out by the operational unit, demonstrating a sound understanding of many functions in the unit. The Lead Specialist is considered an expert on a subset of functions within the unit. In addition to the responsibilities noted above this role will also have functional responsibilities specific to each unit. The Lead Specialist will process indirect loan packages and contracts, including researching missing documentation, tracking and resolving issues with multiple loans at one time.

Business Results:
• Maintain integrity of reporting and documents per my assigned functions.
Leadership & Teamwork:
• Work well within a team and help to create a positive team environment.
• May assist other staff in solving internal and external customer issues.
• Work collaboratively with other areas of the bank.
• May assist in training other team members.
Customer Service:
• Develops and maintains customer relationships
• Troubleshoot and resolve problems, ensuring management is in agreement with non – routine resolutions.
Operational Effectiveness:
• Carrying out and attaining the mission and the goals of the business unit.
• Process daily work; maintain compliance with rules and regulations, with attention to bank policy, procedures and regulatory deadlines.
• Ensure that assigned workload is completed within all deadlines and SLA’s. The associate would have a high skill level on many functions and job processes within the operational unit.
• May help to ensure department procedures are written, available, and current.
• Recommend changes or alternate ways in processing methods to allow improved operating efficiency and service levels.
• May assist on special projects.
• May be involved in acquisitions and divestitures as needed.
• Maintain compliance with all relevant and applicable internal and external rules, regulations and policies that govern this position. Operate in a manner that is in strict accordance with KeyBank’s Code of Ethics policy.

Perform other duties as assigned

High School Diploma or GED equivalent
Minimum 1-3 years of Customer Service experience

Requirements /Competencies:

  • Must be able to work flexible work schedules, including weekends and holidays. Business travel may be required. Availability to work typically Monday - Friday 9:00 a.m. - 5:30 p.m. and until completion of work and additional days of the week and additional hours as needed.
  • Business acumen - banking processes and procedures.
  • Problem solving/analytical skills
  • Sound decision making ability
  • Priority setting and time management skills
  • Strong organizational skills
  • Good communication skills – written and oral
  • Interpersonal skills
  • Sound Computer Proficiency
  • Customer service skills
  • Detail oriented
  • Flexibility
  • Manage multiple tasks in a fast paced environment

Preferred Qualifications:
Some college/university coursework or Associate degree is preferred
Minimum 1-3 years of Banking Operations experience preferred


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


Not Ready to Apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

At Key, we’re committed to diversity and inclusion in all we do. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by email.