Lead Specialist (Commercial Collections Department) in Buffalo, NY at Key Bank- Corporate

Date Posted: 10/12/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    4224 Ridge Lea Road
    Buffalo, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/12/2018

Job Description

*Please note that position may report to different leader than who is listed on the requisition at this time.

Responsible for managing an assigned portfolio of commercial loan products, mitigating loss situations, thereby reducing Bank risk and maintaining customer relationships.

Primary Responsibilities
Incumbent may perform any or all of the following functions: Initiate contact with consumer borrowers handling the highest degree of delinquency accounts, assessing the prospect of repayment, and arranging repayment schedules or other solutions such as: Loan Workout, Alternative Lending, Reages, or Extensions. Investigate and conduct in depth research and account review on high-risk loans. Analyze financial statements and loan opening documents to assess the likelihood of recovery. Identify suspect situations (i.e. fraud, lack of insurance) and investigate exposure, escalating issues to management along with course of action taken. Perform skip tracing. Utilize internal collections systems and accounting systems for all loan types. Identify and resolve the more complex problematic account situations. Understand the workflow necessary for account maintenance/corrections through to resolutions. Follow up on all customer inquiries. Compile information and analyzes the account files for repossession and foreclosure recommendation. Perform additional duties as requested by management. Works under general supervision. Has contact with internal supervisors and externally with customers and service providers.

Required Qualifications:
High school diploma or equivalent
One or more years of customer service or collections experience
Proven ability to stay focused in a continuous process flow and keep pace within work team
Analytical skills
Communication skills
Computer proficiency
Customer service
Detail oriented
Interpersonal skills
Multi-task
Problem solving

Preferred Qualifications:
Associates Degree or Bachelors Degree
Two or more years of collection and accounting experience
Familiar with skip tracing software, BK servicing systems
Knowledge of State and Federal regulations and Bank policy for all states that the Bank conducts business in
Good understanding of the bank's operations and systemic functionality
Good understanding of collections servicing systems
Functional expertise in all products serviced
Ability to be a team player
Project positive and friendly attitude
Strong communication and time management skills
Strong negotiating skills
Detail and goal oriented
Familiarity with quality programs such as Six Sigma, ISO 9000, TQM, etc.
Experience with automated dialers and CACS/CAS

Competencies/Skills:
Excellent interpersonal and motivation skills
Demonstrated ability to handle change
Displayed sense of ownership in relation to attitude and actions, assignments and event outcomes
Ability to multi-task



ABOUT KEY:
KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

ABOUT THE BUSINESS:
Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.

FLSA STATUS:Non-Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 31586BR

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