Lead Specialist (Card Fraud Services Team) in Buffalo, NY at Key Bank- Corporate

Date Posted: 6/24/2019

Job Snapshot

  • Employee Type:
  • Location:
    239 Van Rensselaer Street
    Buffalo, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

About the Business: The Card Fraud Services team assists in reducing financial loss to the bank by detecting and preventing fraud. We execute using a pro-active strategy of fraud detection; protecting both the bank and customer while providing shareholder value.

In the endless pursuit of achieving excellence, we continually search for ways to improve. Team and individual accomplishments are celebrated in recognition of our contribution to the banks’ success.

Hours: 8:30am – 5:00pm shift

Purpose: Conduct investigation of suspected or known fraud involving the use of ATM, Debit and Credit cards. Take the necessary action(s) to protect the bank against losses resulting from fraudulent activity. Provide clients with appropriate, timely support and information related to the fraud case.

Essential Job Functions:

  • Conduct investigation of suspected or known fraud involving the use of ATM, Debit and Credit cards.
  • Ensure case work is documented appropriately in all systems including FACTS, ADH DAG and TSYS.
  • File Suspicious Activity Report as specified in guidelines and procedures
  • Collaborate with Corporate Investigations on cases, assisting by answering questions and providing resources.
  • Ensure compliance with Regulations E and Z
  • Establish and maintain effective relationships with department managers, peers and partnering teams.
  • Maintain appropriate and manageable case load.
  • Meet service level agreements and ensure all work is completed in compliance with all applicable Federal Regulations
  • Communicate with clients regarding ATM, Debit and Credit Card activity and disputes.
  • Enact challenge process when necessary.
  • Model the Key Values and Key Difference Service Standards.
  • Develop and maintain communication with external partners to include law enforcement agencies, credit card companies, merchants and other institutions and communicate all relevant potential risks back to the corporation.
  • Assist and communicate with both internal and external clients regarding potential incidents of fraud.
  • Demonstrate stress management and communication skills necessary to facilitate escalation calls appropriately and professionally.
  • Ability to identify and assess inherent risks, strategize and propose effective mitigation techniques for new and emerging fraud trends.

Education Background Preferred: Associates degree, or equivalent experience.

Required Qualifications:

§ Three years risk analysis, bank operations, bankcard, or security/law enforcement experience.

§ Knowledge of bank systems, including Hogan, FACTS, ADH, DAG, TSYS ALS, View Direct preferred

§ Knowledge of online investigation tools such as LexisNexis

§ PC proficient: Word, Lotus, Excel

§ Accuracy and organizational skills

§ Ability to multi-task

§ Analytical and problem solving skills

§ Ability to work effectively with minimal supervision

§ Strong verbal and written skills

§ Work well under pressure or challenging situations

§ Knowledge of laws and regulations pertaining to Card Fraud

§ Team building, interpersonal, and relationship building skills


  • Decision Quality
  • Customer Focus
  • Timely Decision Making
  • Action Oriented
  • Priority Setting
  • Integrity and Trust
  • Peer Relationships
  • Work/life balance
  • Listening
  • Comfort around higher management
  • Written/verbal communication skills
  • Approachability
  • Strategic Agility
  • Perseverance
  • Organization
  • Managing vision and purpose

Required Certification:

None required


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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