Lead Service Officer in Brooklyn, OH at Key Bank- Corporate

Date Posted: 11/7/2019

Job Snapshot

  • Employee Type:
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


This position is responsible for (a) closing assigned portfolio consisting of a variety of products including construction loans (b) independent management of all pre-closing requirements and conduct analytical review of due diligence, including adherence to internal compliance procedures, credit approval, risk management and documentation standards according to internal closing procedures and controls ; (c) providing superior client service in proactively driving the closing process, engaging legal counsel, if applicable, and third party vendors, coordinating loan document generation in LaserPro, following progress on the closing checklist, identifying items/conditions to be satisfied and the party responsible, through funding and all post-closing functions; and (d) participate in special projects as needed.

Essential Job Functions:
  • Provides closing expertise to Sales in pre-closing process through analytical review of items required to close, review of term sheet/credit approval and assistance with preparation and review of commitment letter, if applicable, and review of loan documentation
  • Drives closing process with client, utilizing closing checklist to identify and monitor progress of items required to close and responsible parties for such
  • Engages/coordinates outside consultants necessary for the transaction including legal counsel
  • Accumulates and reviews all applicable loan documentation and other information for conformity to credit policy, credit approval, and commitment letter; analyzes, reviews and negotiates client-requested changes with counsel and/or Sales as appropriate
  • Reviews and analyzes, with supervisor oversight, Borrower provided insurance with insurance standards
  • Orders flood zone determinations and provides analytical review and assurance of all federal regulated requirements are met for SFHA collateral, including movements in and out of a SFHA
  • Reviews and analyzes construction documents including construction schedules, construction budget and construction contracts
  • Ensures ongoing communication with client, Sales, legal counsel, title agent, consultants, Servicing Officer and all other necessary parties during pre-closing and closing process
  • Works with Sales team, consultants and Client Services to ensure project budget is balanced and conforms to loan approval
  • Delivers distinctive personalized service to external and internal clients; participates in client meetings
  • Utilizes nCino as appropriate for transaction tracking
  • Ensures all pre-closing conditions of approval are met, including title review
  • Provides appropriate authorization to close; works closely with multiple parties to achieve a well-coordinated and timely closing, funding and booking of the transaction
  • Identifies all fees and charges necessary to close transaction
  • Monitors all applicable post-closing items
  • Clearly and immediately communicates problems/issues and elevates appropriately; accountable for resolving issues affecting client service and risk management
  • Adheres to timeframes for all required training

Required Qualifications:
  • 4-year College Degree or equivalent real estate business experience
  • Paralegal training, law degree and/or LPO license preferred
  • Experience with closing process and real estate loan financing including commitment/loan structures, title/liens, insurance, loan documents, contracts, leases, AIA document, project budgets and other legal documentation and compliance with governmental legal requirements.
  • Strong solution-oriented and problem solving skills; detail-oriented
  • Demonstrated decision-making ability
  • Strong aptitude for analysis, systems and mathematics
  • Demonstrated written and verbal communication skills
  • Planning and organizational skills
  • Ability to prioritize and handle multiple tasks in a high volume environment
  • Familiarity with commercial banking systems preferred
  • Proficiency in Microsoft Excel and Word


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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