Executive Assistant II in Cleveland, OH at Key Bank- Corporate

Date Posted: 10/2/2019

Job Snapshot

Job Description

Provide executive administrative support to the National Head of Investment, Fiduciary and Banking Services and the Chief Investment Officer performing diverse administrative and clerical duties and anticipating the team’s needs. Handles confidential information discreetly and professionally. Proactively responsible for calendar management, correspondence, expense reports, travel arrangements, and HROnline needs. Handles incoming inquiries, research and communicates in a professional and timely manner. Responsible for meeting coordination, video conferencing and scheduling, and organizing proper room setup as needed. Prepares materials for meetings as requested. Coordinates various calendar events. Other duties/projects as requested. Perform duties in a professional manner that includes thorough planning and research to result in completed assignments of the highest quality.
  • Under general supervision, provides administrative support to the leadership team to include the executing, maintaining and coordinating complex calendar of meetings and travel.
  • Provides superior client service during all interactions with clients, vendors, internal partners and teammates.
  • Completes work in fast–paced, changing environment without compromising accuracy.
  • Types, proofreads, formats, and binds documents and presentations.
  • Collects, compiles and analyzes moderately complex data and information for inclusion in reports, newsletters and presentation materials; also includes general running of reports as needed.
  • Plans and executes multiple meetings and offsite events simultaneously with ability to adapt to changing priorities.
  • Handles confidential information and documents.
  • Performs proactive problem research and assists in resolution.
  • Manages/tracks administrative projects for the team, including onboarding new hires.
  • Cultivates a positive environment to promote teamwork.
  • Interacts with senior leaders and executives within the organization and with outside professional organizations.
  • Manages day-to-day office operations, composes written communications as needed.
  • Clearly and immediately communicates and elevates any problems/issues.
  • Assists with special projects for events, new processes or projects and presentations as they arise; exercises judgment and basic reasoning skills.

  • High School Diploma or Equivalent experience
  • 2+ years relevant experience supporting executive management (2+ years for EA I and 4+ years for EA II)
  • Reliable, proactive, and self-motivated
  • Proven ability to manage multiple calendars and projects at one time
  • Exceptional attention to detail
  • Ability to engage with Executive Level Management
  • Proficient in Word, Excel, PowerPoint, Outlook and Publisher (Proficient in sytems for EAI and expert in systems is a EA II)
  • Excellent written and verbal communication skills
  • Ability to get things done using strong organizational and time management skills
  • Exercises sound judgment, discretion, and confidentiality in all matters involved in this job
  • Takes initiative and works independently on routine as well as more complex matters
  • Ability to work effectively under pressure and time constraints to meet deadlines
  • Establishes and maintains effective positive working relationships among team members, partners, external customers and vendors
  • Confident and resourceful in problem solving
  • Demonstrates professionalism and uncomprising integrity in all situations


Action OrientedEnjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.Integrity, Trust & RespectIs widely trusted; is seen as a direct, truthful individual who respects others and is respected; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; openly acknowledges her/his own mistakes; does not misrepresent him/herself for personal gain; is seen as a Trusted Advisor to peers and other team members.Customer FocusDedicated to exceeding the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.Interpersonal SavvyRelates well to a diverse and broad range of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.Time ManagementUses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.OrganizingCan marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
  • PC (MS Windows and Office Products) and other Bank applications as required

  • Completion of internal and external training courses, as appropriate.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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