Domain Manager I in Various at Key Bank- Corporate

Date Posted: 9/14/2018

Job Snapshot

Job Description


This is a virtual/remote position which can be performed from most states within the United states. Uses Domain acumen, both from the technology and business perspective (i.e., business process and end-user requirements) to define the long-term strategy for Corporate Bank onboarding and servicing. End-to-end accountability for Domain delivery, which includes, but not limited to successful application(s) delivery, portfolio management, performance and project deliverables. Performs as the relationship manager to the Corporate Bank leadership team to execute on program management roadmap in fulfillment of the strategy. Leads a cross-functional team (matrix management) to integrate with Enterprise Architecture, Enterprise Technology Services, Information Security, business and vendor partners, and Shared Services (HR, Finance, Internal Risk Review, Legal, Procurement, Marketing).


  • Build, socialize and ratify strategy for the domain using domain knowledge and expertise, thought leadership as well as leveraging the knowledge of others. Be current with, and articulate of, business unit related technology best practices. Advocate for information solutions that advance the business’s performance plan and advances the enterprises architectural standards to create and deliver on multi-year technology strategy which outlines strategic direction, investment, capabilities and portfolio of projects.
  • Participate in all business unit planning activities and be familiar with business unit processes. Drive effective partner relationship management by acquiring comprehensive knowledge of the business by spending time with business partners; solving business problems using technology; negotiating effectively to drive realistic requirements, budgets, resources and timeline; as well as offering credible challenges.
  • Provide leadership of business unit technology demand and development of new technology and information capabilities. Lead the business unit technology portfolio to maximize technology return on investment, health of technology assets, and compliance with process and architectural standards. Analyze business unit problems, processes, and performance issues. Provide solutions and business cases that help overcome performance weaknesses. Effectively lead the teams who design and execute new technology development in support of the business unit’s performance plan.
  • Demonstrate an executive presence as well as polished communication skills.
  • Deliver projects adhering to the project management lifecycle and roadmap through people and team management. Responsible to create project estimation, budget, timeline, tollgates. Deliver the project on time and on budget using appropriate resource management. Ability to work in both a waterfall and agile delivery approach.
  • Cultivate a technology leadership team of the highest caliber, expose them to business processes and plans so that they are respected and called upon by the business. Includes recruitment, talent development and performance management. Responsible for an effective capacity plan and management utilizing internal/external sources to build a core/flex staff model. Success is measured through positive employee engagement survey results, retention of high performing employees, transparent communication, ability to inspire and motivate well-articulated goals to promote performance in addition to a proven track record of development and promotion of talent.
  • Manage, oversee and improve established operations by developing metrics, management reporting, and instituting scorecard reviews to maintain or grow operational performance. Ongoing services should be measured in a way that quantifies cost and quality in terms that are meaningful and actionable by the business unit. Seeks out solutions proactively, rather than reactively solving problems. Able to manage to ambiguity. Achieve acumen of the regulatory legislation environment and how that influences technology for the Corporate Bank. Knowledge is acquired through regulatory meetings where applicable and updates of current decisions. The outcome is compliance with established regulations (no audit findings) or has met audit findings within timeframe.
  • Define and communicate complete requirements, in partnership with various teams in KTO (e.g. EA, ETS, CIS), to accurately forecast and have available the appropriate level of application and resource capacity.

Education: Bachelors degree required, technology or business majors preferred.


  • Ten or more years leading technology or business teams in development of technology solutions.
  • Commercial banking domain knowledge, specifically Treasury Management products and services
  • Experience in delivering technology solutions that leverage Salesforce (Service Cloud) and nCino for Corporate Bank clients.
  • Ability to collaborate with and influence the most senior leaders in the organization.
  • Proven organizational agility to influence others and drive change; executive presence.
  • Advanced communications skills – written, oral, presentation; ability to coach others to enhance communication skills.
  • Demonstrated ability to act as strategic advisor and identify holistic business solutions.
  • Proven demonstration of the ability to generate, plan and execute on a strategy, financial budgets, and performance.
  • Large-scale project management experience that cuts across multiple business units.
  • Ability to proactively support partners based on in-depth understanding of their business and industry best practices.
  • Proven ability to manage direct reports, succeed in a matrix organization as well as to positivity influence others.
  • Background in the discipline of continuous improvement and success in leading and driving change.

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 31008BR

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