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Digital Product Planning and Delivery Manager in Cleveland, OH at Key Bank- Corporate

Date Posted: 6/17/2019

Job Snapshot

Job Description


Reporting to the Strategy and Planning Lead, the Planning and Delivery Manager is responsible for supporting all day-to-day operations related to digital product planning and delivery and functions as an advocate for department change and communication management activities.


Communication & Organizational Change

  • Assist with the development and execution of change and communication strategies that includes leading processes to develop, maintain, and communicate strategic plans, progress, and resulting outcomes of Enterprise Digital across teams and the organization
  • Establish a common set of practices and processes to enable streamlined collection and collation of information from across Squads, Segments, and Digital Leadership to drive planning and decision making
  • Identify and implement internal and external toolsets that will aid in the cross-functional alignment, collaboration, and delivery of Digital initiatives


  • Redesign and manage the entire digital intake tool and associated processes and reporting, while monitoring the health of the Digital initiative portfolio and help maintain the broader view of the many simultaneous, highly-visible initiatives across Digital and across the product development lifecycle
  • Help establish standards and ensure initiatives are defined, tracked, and executed in a consistent and effective way that will maximize investment and initiative success


  • 3+ years of digital product management with a preference for candidates with varied experience across the digital product lifecycle
  • Bachelor’s degree in business, marketing, information systems management or equivalent preferred
  • Demonstrated ability to drive revenue in digital channels (marketing, eCommerce, online customer experience)
  • Strong/expert background in analytics with demonstrated ability to synthesize data from multiple sources into meaningful conclusions and actionable strategic plans that support business objectives.
  • Ability to build and leverage relationships with cross-functional/external stakeholders to both gain understanding– of business objectives and also to facilitate execution of strategic direction
  • Digital native with a clear understanding of digital technology and consumer trends
  • Fundamental knowledge of retail banking, including marketing, products and current industry trends
    • Excellent written and verbal communication skills, including strong presentation skills that can explain technical concepts for non-technical audiences
    • Demonstrated ability to lead a project team in both waterfall and/or agile environments

Competencies/ Skills

Client Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; anticipates, monitors and meets the needs of customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with and gains their trust and respect

Analyzes Issues/Solves Problems: Analyzes problems, situations, and circumstances and their impacts on the business; integrates information from different sources to systemically evaluate alternatives and make effective decisions; weighs the costs, benefits, risks and chances for success in making a recommendation; draws accurate, useful conclusions from financial, business, and quantitative information; sees patterns and trends in complex data including noticing/questioning inconsistencies or discrepancies in data and uses the patterns to outline a path forward

Displays Organizational Savvy: Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices and procedures; understands the cultures of organizations, is sensitive to how people and organizations function and acts accordingly

Communication and Climate Setting: Effectively conveys information and expresses thoughts and facts; demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts; establishes and maintains environment for open exchange of information and viewpoints, interacts with people openly and directly, proactively shares timely updates and information with relevant parties and expresses reactions and opinions without intimidating others

Initiative: Takes action beyond required or expected effort and proactively originates action rather than only responding to suggestions and direction from others; proactively seeks out and assesses opportunities that will further Community Bank’s mission

Time Management/Priority Setting: Uses time effectively and efficiently; concentrates efforts on the more important priorities – quickly zeros in on the critical few and puts the trivial many aside; gets more done in less time than others; can attend to a broader range of activities; eliminates roadblocks; creates focus


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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