Digital Delivery Manager in Brooklyn, OH at Key Bank- Corporate

Date Posted: 11/7/2018

Job Snapshot

Job Description

Key is on an exciting journey of Digital Transformation, modernizing our legacy ecosystem to deliver digitized experiences for our clients and our employees. We are looking for talented and experienced leaders to help drive this mission at Key, and this role will specifically focus on our Account Origination modernization. As the Delivery Manager for Account Origination, you will play a pivotal role in our transformation by driving the technology planning, execution and delivery of a new Omni-channel Account Origination solution for our Community Bank.

If you have a passion for digital transformation, technology innovation and delivering client-centric solutions at scale, we want to talk with you.

About the Job
Reporting to the SVP, Business Technology Executive for Digital Channels, the Account Origination Delivery Manager will be responsible for driving cross-functional technical design and delivery of a new Retail Account Opening solution at Key. This new solution will transform the client and employee experience by leveraging modern technology platforms and API integration to streamline and digitize the Account Opening process. Scope of this work includes transforming the front end user experience across our online, mobile and branch channels, as well as our back office underwriting and decision processes across retail deposit, credit card and lending products.
This individual will partner with enterprise architecture and other technology leaders to develop a coordinated technology roadmap and release plan for our new Account Opening solution. This individual will provide leadership across multiple teams (leveraging a mix of Agile and Waterfall methodologies), and will act as a point of escalation and decision authority on this effort. ScrumMasters and Business Analysts will report directly into this individual, with engineers and quality analysts as a dotted line.
This position is highly visible and will have direct access and influence over executive leadership and decision making. Critical thinking, exceptional communication skills, core technical expertise and technology delivery experience are a must.

Essential Job Functions
  • Responsible for overall solution delivery and support of large-scale program with complex integrations
  • Ability to work with multiple teams to create high-level solution design and roadmap that provides timelines and cost for delivery across multiple platforms
  • Can marshal resources (people, funding, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently
  • Ability to think creatively about the application of technology to drive transformation while balancing impact to client experience, business outcomes and technology complexity/cost
  • Ability to leverage data and insights to ensure fact based decision making
  • Ability to evaluate progress of multiple teams against delivery milestones and effectively manage change/risk to overall roadmap
  • Ability to track and manage technology spend against multi-million $ technology investment
  • Can create executive level content to communicate technology roadmap, status, change, risk, across program
  • Ability to attract, inspire and coach great talent

Required Qualifications
  • Experience working in an agile delivery environment
  • Experience creating and managing large scale technology roadmap and execution
  • Strong analytical skills with the ability to assess new and unfamiliar issues and work through potential solutions, issues, and risks
  • Confidence in decisions made but ability to evaluate and counter alternative ideas and represent reasoning in various forums
  • Strong people management and leadership skills
  • Application delivery experience
  • Excellent interpersonal, networking, communications and organizational skills
  • Bachelor’s degree or equivalent experience

Preferred Qualifications
  • Prior experience in large, diverse technology environment
  • 10+ years software engineering experience
  • Understanding of technology architecture and integration patterns

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 32592BR

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