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Contact Center Service Specialist in Cleveland, OH at KeyBank

Date Posted: 3/25/2021

Job Snapshot

Job Description

Customer Service Specialist

As a Customer Service Specialist, you’ll serve as the voice of KeyBank – working as a problem solver for our clients. This is a high energy, fast-paced call center role with unlimited opportunity to learn, grow and work with a talented and supportive team. If you like helping others and feel rewarded by making someone’s day a little better, this is the role for you. The ability to empathize, stay calm and not take customer frustration personal are traits that are especially successful in this role.

What You’ll Get from This Opportunity:
•Competitive pay and unique benefits – 401(k) matching (dollar-for-dollar up to 6%), generous PTO, fitness and tuition reimbursement and so much more.
•Valuable financial services experience. You’ll learn the ins and outs of how the bank works and knowledge that translates to career advancement at Key.
•Paid job training and access to a library of specialized professional development and training courses.
•Shift differentials available.
•Performance-based rewards.
•Variety – every day is different.

Essential Job Functions:
•Answering client questions, problem solving, educating and making suggestions that help deliver ease, value, and expertise to clients.
•Providing technical support for Key’s online products and services (PC, mobile, and tablets).
•Collaborating with a wide range of Key employees to help solve client challenges.

Required Qualifications:
•1-2 years client service experience.
•High school diploma/GED.
•Demonstrated success in problem resolution, multi-tasking and attention to detail.
•Basic computer skills and working knowledge of how to navigate web browsers, websites and mobile applications.
•Strong interpersonal, verbal, and written communication skills.
•Flexibility, empathy, and patience to work in a fast-paced, high-volume call center.
•Ability to read and follow call center “scripts” when handling different scenarios.

•Previous experience working in a remote/ work from home environment.
•Advance technical experience and the ability to navigate and toggle between multiple systems and screens with the ability to continue to service the client seamlessly over the phone.
What It’s Like to Work with Us:

At the KeyBank Contact Center, we are a diverse and engaged team that supports one another and always finds a way to have fun in the office. Our leaders have our backs and we share our knowledge for the good of the team. We work hard for our clients, and are frequently rewarded for our efforts.

Check out this video to learn more:

Key's application process for Contact Center Customer Service Representative position(s) require that you complete our Skill Match Survey. The Skill Match Survey can be taken via computer or mobile device and will take 20-30 minutes to complete. This will help us to learn more about you and determine if we are a good match. In addition, following the completion of the survey, we’ll provide you with feedback on your top impact skill. After completing the application, you will be prompted to take the Skill Match Survey.

Due to the ongoing pandemic, the work location for this role will be work from home on a temporary basis and may either remain home-based or will be based out of Key’s 4910 Tiedeman Rd, Brooklyn, OH 44144 location in the future. Work from home would require a quiet dedicated workspace, hard wired high speed internet, and a space free of distractions. Eligible candidates must have the ability to travel to the 4910 Tiedeman Rd, Brooklyn, OH 44144 location either on an as-needed basis or on every workday, as required. Key is continuing to assess the situation and will keep our employees and customers top of mind.


KeyCorp is an Equal Opportunity and Affirmative Action Employer Min/Fem/Vet/Disabled


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At Key, we’re committed to diversity and inclusion in all we do. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by email.