Consumer Web Product Management Lead in Brooklyn, OH at Key Bank- Corporate

Date Posted: 8/12/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/12/2018

Job Description

ABOUT THE JOB (JOB BRIEF)

The Digital Banking Manager will be accountable for shaping, delivering and managing web services and solutions across all consumer banking segments. They will have accountability for a Digital Product P&L along with product specific KPIs. This role will be responsible for defining a set of multi-year product roadmaps to deliver on Key’s digital strategy and vision for consumer web digital banking services and solutions. With a desire to innovate and think digital first you will drive innovation and engagement of the financial wellness tools provided to clients, with a focus on building out the end to end client experience and achieving maximum engagement and client satisfaction.

Initiate and lead projects to implement enhancements to current digital banking capabilities and help drive innovation while collaborating closely with marketing, technology, product partners, vendors and internal partners to ensure effective deployment of budget in order to maximize our digital investment. This person will also act as a coach and/or may have a small team of other Digital Product Managers.

At KeyBank we are looking for passionate, multi-disciplinary product managers who are as comfortable leading a brainstorm as they are building a data model. We need product owners who will obsess as much about the customer experience as they will about the business benefit. This is a fast moving, high energy environment where the right individual can make a difference on the client experience.


The primary measure of success for this role will be driven by increased financial health scores and overall customer satisfaction.


ESSENTIAL JOB FUNCTIONS

  • Create highly-engaging consumer web digital banking experiences for Key’s 3+ million consumer clients
  • Bring together diverse, cross-functional teams (including business leads, user experience and design leads, product analysts, engineers, and marketers) to meet established business objectives around digital adoption, engagement and customer satisfaction.
  • Develop and manage the Consumer Web Digital Banking product lifecycle (definition, delivery, measurement and management) with the necessary mechanisms for ongoing iteration and innovation.
  • Ensure the Consumer Web Digital Banking team meets or exceeds goals for digital customer adoption, engagement, sales, performance and customer satisfaction.
  • Develop new Digital Web Banking services, solutions as well as process improvements based on business objectives, performance, voice of customer, technology developments and market insights.
  • Work with line of business partners to identify key needs, perform gap analysis, assess potential capabilities, and determine market opportunity resulting in a roadmap for consumer Web Digital Banking at Key.
  • Prioritize intake from multiple sources (product team, technology, business partners) and establish and manage to a product roadmap.
  • Oversee the handling of support escalations and quality assurance.
  • Be a relentless product leader that ships on time, with a distinct eye for the intersection of MVP and customer value.
  • Build relationships with internal and external stakeholders to align their needs; building products that matter.
  • Develop and implement a company-wide go-to-market plan, working with partners (e.g. marketing, communications, physical channels) to execute.
  • Identify, analyze and drive potential partner relationships.
  • Ensure Key is an industry leader in digital financial services.

REQUIRED QUALIFICATIONS

  • 7+ years of digital product management experience; 3+ years of transactional digital product management experience; preference for candidates with varied experience across the digital product lifecycle.

  • Bachelor’s degree in business, marketing, information systems management or equivalent preferred

  • Combination of business depth and technical savvy.

  • Experience working in a collaborative, agile, and data-driven environment.

  • Proven ability to drive change through influence and collaboration.

  • Strong understanding of the digital landscape, technologies, disrupters, and best practices.

  • Proven expertise creating innovative digital products and services that drive business results.

  • A strong understanding, working knowledge and appreciation for user centered design and digital user experience.

  • Digital native with an inherent interest in technology, innovation and business transformation.

  • Passionate about leveraging user generated data and third party data to create intelligent. software driven customer experiences.

  • Analytically minded with a desire to be precise with decision making and demonstrated experience using analytics to drive decisioning and results.

  • A deep passion for building great things.



ABOUT KEY:
KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

ABOUT THE BUSINESS:
Key Community Bank serves individuals and small to mid-sized businesses through a footprint of over 1,000 branches, more than 1,300 ATMs, telephone banking centers, and robust online and mobile capabilities.

FLSA STATUS:Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 25347BR

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