Compliance Manager - Fair Lending in Cleveland, OH at Key Bank- Corporate

Date Posted: 2/10/2020

Job Snapshot

  • Employee Type:
  • Location:
    127 Public Square
    Cleveland, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


The Compliance Manager will be a member of the Fair and Responsible Banking compliance team within Compliance Risk Management. The Compliance Manager will provide support to various lines of business with concentration on Fair Lending and Community Reinvestment Act (CRA) by researching, interpreting and assisting with applying the assigned laws and regulations to applicable lines of business. As subject matter expert for their assigned laws and regulations, the Compliance Manager will provide consultative advice across all lines of business related to compliance. The Compliance Manager will perform oversight activities and assume responsibility for mitigating and discouraging actions that may expose KeyCorp and its affiliates to risk outside its desired risk appetite.


  • The Fair Lending and CRA Compliance Manager is responsible for ensuring the Bank maintains a sound Fair Lending and CRA compliance risk management program with active oversight of applicable risk and controls, adequate policies and procedures, and a strong management information system for measuring, monitoring, and risk reporting.
  • Keeps abreast of and advises Senior Management of emerging compliance issues; and consults and guides the CRA Team in the establishment of controls to mitigate risk and ensure compliance.
  • Proactively and consistently supports Fair Lending and CRA ; ensures that the Bank meets its obligations, objectives and technical requirements of all applicable Fair Lending and CRA laws, rules and regulations, including, but not limited to, the Equal Credit Opportunity Act (ECOA), Home Mortgage Disclosure Act (HMDA), Fair Credit Reporting Act (FCRA), Fair Housing Act (FHA), Community Reinvestment Act (CRA) and Unfair, Deceptive, or Abusive Acts or Practices (UDAAP).
  • Establishes and maintains a collaborative working relationship with the CRA Team; provides compliance-related advisory services to CRA, branch and department units and researches and provides guidance and oversight of gap analyses with Fair Lending and CRA compliance policies, procedures and processes, and monitors the Bank's compliance with regulatory requirements.
  • Establishes and maintains a collaborative relationship with other members of the Fair Lending and Responsible Banking team, as well as members of Compliance Risk Management and other business partners across Risk Management and the lines of business to help ensure coordinated efforts in meeting compliance requirements.
  • Actively participates in the development of new or revised products and services for the Bank, including any proposed business activities, and assists in the development, implementation, and maintenance of various forms, agreements, advertising, and other related materials.
  • Ensures compliance with all applicable reporting and recordkeeping requirements, and review of the Bank’s CRA Public File.
  • Reviews and validates information such as donations and investments for CRA and Community Development; works with appropriate departments to verify all reportable information.
  • Supports federal and/or state regulatory agency examiners during Fair Lending and CRA examinations.
  • Reviews and ensures appropriate Fair Lending and CRA training for all employees, officers and directors, as applicable to individual roles and responsibilities.
  • Develop relationships of trust and confidence with the lines of business.
  • Provide oversight and monitoring of line of business processes and controls.
  • Proactively identify process improvements or control gaps and facilitate necessary associated changes.
  • Assist in the evaluation of audit and examination findings, implementation of corrective action and needed responses;
  • Attend various Compliance and line of business meetings; participate in LOB committees as appropriate;
  • Assist with other asks as required to ensure team objectives are achieved, even where outside usual area of responsibility.
  • Escalates promptly to appropriate compliance risk team member, senior management (LOB and/or Compliance Risk) any material breaches of applicable laws, rules, policies, tolerances, appetite, standards, tolerances, SLAs, etc.


  • Bachelor’s Degree required
  • Possess CRCM or willing to obtain the certification within a timeframe as directed by department management.
  • 5 - 7 years of experience as a financial services compliance professional, bank regulator or other comparable legal experience.
  • Demonstrated knowledge of Fair and Responsible Banking, Fair Lending, CRA, UDAAP, Student Lending, and other areas of compliance as required.
  • Strong relationship management and leadership skills.
  • Candidate must possess the wherewithal and flexibility to undertake new functions/tasks as the Compliance Risk and line of business evolves and grows.
  • Proven ability to work in a team environment.
  • Sound decision-making skills; able to make decisions independently and quickly.
  • Solid written and oral communication skills.
  • Sound understanding of compliance risks.
  • Strong research skills coupled with strong problem solving/analytical skills.
  • Strong attention to detail.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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