Business Support Analyst in Albany, NY at Key Bank- Corporate

Date Posted: 8/9/2018

Job Snapshot

  • Employee Type:
  • Location:
    66 South Pearl Street
    Albany, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Description


  • Provide relationship management support to enable Corporate Responsibility Officers and leaders to build and expand proactive community engagement strategies and partnerships.
  • Assist in business line collaboration to ensure the full potential of community impact and business generation are realized and articulated.
  • Provide business line support to the Director of Corporate Responsibility Community Engagement and CRO Team.


  • Assists with administrative, operational and documentation efforts of Corporate Responsibility Officers and Leaders.
  • Assists CROs in call preparation including performing industry/client research, preparing agendas and sales proposals and the initiating all follow- up correspondence.
  • Maintains, updates and creates reports from Salesforce to assist the team in business and community impact.
  • Fields incoming service requests, handles inquiries from other LOBs, community partners and customers in an efficient and timely manner.
  • Create pitch-books and supporting documentation for CRO calling efforts and LOB meetings.
  • Assures accuracy and timeliness of information systems supporting corporate responsibility initiatives by maintaining call and deal tracking databases as needed, and by preparing and analyzing community engagement strategies and market CBP/CRA production.
  • Create and maintain database of community partners that impact business operation and CBP success.
  • Administrative support for regional advisory council meetings.

Minimum 1- 5 years related work experience

  • General to working knowledge of banking industry and services.
  • Demonstrated excellent written and verbal communication skills.
  • Excellent customer service skills and strong organization and follow up skills. .
  • Great PC skills (Word, Excel, Power Point) and navigation of Internet.

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Community Bank serves individuals and small to midsized businesses from Maine to Alaska through our 15-state network of over 1,200 branches, 1,500 ATMs, telephone banking and robust online and mobile platforms. KeyBank’s Consumer/Business Banking segment provides consumers and small business owners with straightforward banking solutions and personal finance expertise that helps them make confident financial decisions today and plan for tomorrow. Key Private Bank offers wealth planning that follows a consistent, disciplined approach guided by objective advice based on each unique situation. KeyBank Commercial Bank offers midsize business financial services that drive growth and profitability and help business owners identify new opportunities with products and services including deposit, cash management, investment services, commercial lending, equipment leasing, and asset-based lending.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 30939BR

Not Ready to Apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.