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Business Resource Center RM in Brooklyn, OH at Key Bank- Corporate

Date Posted: 1/28/2019

Job Snapshot

  • Employee Type:
  • Location:
    Brooklyn, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

The Business Resource Center Relationship Manager (BRC RM) proactively manages a book of business of approximately 350 clients to deepen and retain relationships through credit, deposit and other banking products; doing so within a virtual team environment with a focus on contacting every client once per quarter and utilizing strong business acumen. Partners closely with the branches to provide support in all stages of the credit and risk processes while establishing rapport to build and maintain positive relationships with internal and external partners. Resolve client issues and execute appropriate action. Partners with various functional groups and lines of business throughout the bank for cross sell opportunities.

  • Actively manages a book of approximately 350 business banking clients whose annual sales are between $1 - $3MM
  • Grows and maintains a profitable book of business by proactively reviewing client's current and changing financial needs, and promoting products and services to profitable clients and partners with Business Banking, Cash Management, Key Merchant Services and other centers of expertise to best meet client needs.
  • Understands credit needs and in partnership with the credit specialist, is able to explain/translate complex financial instruments clearly, ensuring client comprehension and knowledge.
  • Partners with credit specialist to review personal and business financial data to deepen client relationships.
  • Meet and exceed individual sales goals while contributing to the overall sales success of the team.
  • Effectively builds clients relationships in a fast paced, virtual environment through both telephone contact and e-mail correspondence.
  • Recognizes client needs and opportunities to offer additional or enhanced products and services.
  • Ensures that all clients within the individual BRC RM book of business are contacted quarterly to maintain and expand client relationships by proactively reviewing client's current and changing financial needs and offering the appropriate solutions through products and services.
  • Develops and maintains an in-depth knowledge of competitive products and services as well as knowledge of competitors.
  • Embraces a teamwork attitude and enhance the professional atmosphere that leads to a successful sales environment.
  • Adhere to established policies and procedures related to sales, regulatory compliance, quality, and sales client contact strategy.

  • BA/BS degree or equivalent relevant business experience.
  • Minimum three years of sales experience required.
  • Excellent verbal and written communication skills.
  • Demonstrated strong customer service skills.
  • Demonstrated success in cross-selling, up-selling and sales referring.
  • Ability to work in a dynamic, fast paced, high pressure environment.
  • Excellent phone communication skills.
  • Demonstrated success meeting established sales/referral goals

Cleveland-based KeyCorp is one of the nation's largest bank-based financial services companies, with assets of approximately $92.9 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company's businesses deliver their products and services through branches and offices; a network of 1,335 ATMs; telephone banking centers ; and a website,®, that provides account access and financial products 24 hours a day

Key Community Bank serves individuals and small to mid-sized businesses through a footprint of over 1,000 branches, more than 1,300 ATMs, telephone banking centers, and robust online and mobile capabilities.


KeyCorp is an Equal Opportunity and Affirmative Action Employer Min/Fem/Vet/Disabled

JobID: 33103BR

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