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Account Manager II - Institutional in Overland Park, KS at Key Bank- Corporate

Date Posted: 7/21/2020

Job Snapshot

  • Employee Type:
  • Location:
    11501 Outlook Street
    Overland Park, KS
  • Date Posted:

Job Description


Service a portfolio of commercial real estate loans for institutional investors in the most timely, efficient and responsible manner to protect the interest of the lender/investors. Products serviced may include complex construction loans, transitional debt, interim/warehouse loans, and life company loans.

Responsibilities include but are not limited to collecting payments, reviewing draw requests, monitoring loan covenants, completing asset summary reviews, and preparing case presentations for borrower requests such as lease reviews and property management changes. Analyze servicing contracts with respective clients to understand delegations of authority and Key’s duties and responsibilities as servicer. Act as the primary point of contact for lenders/investors and borrowers, providing the highest level of customer service and building strong relationships to drive new business.

**This position may be filled as an Account Manager II (job grade 78), Account Manager III (job grade 79) or a Sr. Account Manager (job grade 80) based on the selected candidate's background and experience**


  • Monitor and comply with specific lender/investor requirements pursuant to contractual servicing obligations.
  • Institute and administer directives involving changes in servicing requirements (i.e. establishing and implementing new technologies for reporting property assessments and financial analysis).
  • Review/analyze loan requests involving fundings, curtailments, secondary financing, assumptions, parcel releases, maturity extension and modifications/workouts and offer recommendations to senior management/lender/investors/regulators on all local transactions.
  • Implement the course of action ultimately decided on by the lender/investor.
  • Maintain file documentation on all loan issues to prove substantiation for servicing actions.
  • Perform intensive loan monitoring for those loans designated by lender/investor or servicer as not meeting their standards. Intensive loan servicing on those loans recently returning to a performing status after bankruptcy, default or workout. Intensive servicing typically involves third party inspections, comparable analysis, and financial reviews in addition to administering rehabilitation/repair agreements and cash flow auditing.
  • Generate income through fees allowed under the loan documents and customary fees to ensure the profitability of the department and KeyCorp.
  • Assist in the development of system reporting to monitor internal controls for departmental requirements.
  • Establish cash management accounts and process funds in accordance with cash management agreements.
  • Assist in the review/analysis of insurance certificates related to the commercial property to ensure compliance with the loan documents and the protection of the lender/investor’s investment.
  • Monitor and administer outstanding escrow/reserve agreements to ensure compliance with the loan documents.
  • Review loan documents to gain an understanding of all aspects of the loan.
  • Input and/or audit all data that is required to the servicing system as it relates to the loans.
  • Monitor and oversee the payment of all taxes and insurance.
  • Monitor and administer the posting of all irregular payments.
  • Monitor and take action necessary to collect of all payments required under the loan documents.
  • Calculate and administer yield maintenance and all other prepayment terms with regard to loan prepayments to ensure compliance with the loan documents and lender/investor requirements
  • Complete Asset Quality Reports as required by the loans risk rating to be reviewed and approved by upper management.


  • Administer all borrower and lender/investor inquiries and requests concerning their loan(s).
  • Assist with servicing acquisitions related tasks.
  • Train new employees


  • This position requires broad-based experience
  • Knowledge of commercial mortgage servicing and underwriting
  • Loan document review and interpretation
  • Excellent verbal and written communication skills, as well as a high degree of analytical ability
  • Four-year college degree and three (3) years experience in Commercial Real Estate
  • Efficient in the use of word processing, spreadsheet, and email software, such as Microsoft Word, Excel and Outlook


  • Real estate law, appraisal, accounting/auditing, commercial loan underwriting and/or loan servicing
  • Experience with McCracken/Strategy loan servicing system


  • P.C.
  • Standard Office Equipment (phone, fax, copier, calculator)


  • On-the-job as required


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.



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