2020 Summer Retail Banking Internship - Colorado in Denver, CO at Key Bank- Campus

Date Posted: 11/13/2019

Job Snapshot

  • Employee Type:
  • Location:
    1675 North Broadway
    Denver, CO
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Retail Intern Functions

  • Welcome clients, build rapport and provide outstanding service while performing account transactions
  • Participate as an active member of the branch team, following the Branch Playbook
  • Accept and accurately process all financial service transactions
  • Maintain responsibility for cash drawer and follow proper balancing procedures
  • Act as a resource to identify and resolve client servicing issues
  • Complete all Retail Intern checklist items by the conclusion of the summer
  • Complete the Performance Skills Index assessment

Build Client Rapport

  • Provide excellent customer service to all KeyBank clients Greet and welcome every client as they enter the branch; acknowledge by name, if known
  • Accurately process all financial service transactions
  • Participate in client appreciation events
    • Take ownership of client issues when possible, with the assistance of the branch management
    • Help create and establish a business relationship between the Personal Banker and the client
    • Review and maintain knowledge of product guides, fees and policies to stay current on offerings
    • Provide answers and assistance for client questions/concerns, utilizing resources within the branch
    • Coordinate time between Personal Banker and client for business meetings as necessary

Fulfill Client Needs

  • Have a full understanding of Key’s Financial Wellness strategy
  • Continue to build the client relationship by viewing client accounts when performing transactions and identifying potential needs
  • Participate in branch huddles to better understand specific client needs


  • Maintain relationships with Personal Bankers and Branch Managers and notify them of client sales opportunities
  • Ensure more complex sales activities/opportunities are handed off to the Personal Banker
  • Ensure compliance with security and audit procedures

Required Qualifications:

  • College student in their junior year pursuing a Bachelor’s degree, minimum 3.0 GPA is preferred – all majors considered
  • Relevant work or internship experience in sales, service or finance role
  • Ability to learn quickly and take action in a fast-paced environment
  • Effective sales skills (professional, assertive, confident, driven)
  • Strong analytical and decision-making skills
  • Effective interpersonal and relationship building skills
  • General understanding of PC with Windows based applications and calculator
  • Ability to work branch hours to include weekends and occasional evenings
  • Physical Requirements: Prolonged Standing (5- 8 hours per day), frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs.

Preferred Qualifications:

  • Cash handling experience
  • Sales experience with established goals

This program is not eligible for employment visa sponsorship.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 38739BR

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